Popular Online Customer Service Searches
What have our users been looking for lately?
building loyalty, customer service bot, customer service email tools, customer service online, customer support, intelligent faq, online chat tools, online customer service tools, online customer support, retention, self-service online
Latest Research: Online Customer Service
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Online Customer Service Solutions Buyer's Guide 2007
Online Customer Services tools such as knowledge bases, intelligent FAQs, self-service bot technology and live chat can turn more visitors into customers, while reducing spend on traditional customer services, such as labour-intensive call centres.
This report gives you the following:
- Typical costs and pricing models for Online Customer Service Solutions and services
- How to choose an Online Customer Service Solutions supplier
- SWOT analysis to help you weigh up the pros and cons / convince the boss
- In-depth profiles of all the leading UK Online Customer Service Solutions solutions providers
- Vendor matrix – compare tools and vendors side by side
- Market value and size
- Current Online Customer Services trends and issues
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Customer Engagement Report
The Second Annual Customer Engagement Report, carried out in partnership with
cScape, is based on an online survey of more than 1,000 respondents.
Internet Statistics Compendium
E-consultancy's comprehensive guide includes proprietary and third-party data from around the world, which can be used in pitches and presentations. Regularly updated. A great time-saver.
Online Customer Service Suppliers
Below are the companies featured in our
Online Customer Service Solutions Buyer's Guide 2007. Click on the links to run a search of the site to find out more about them.
Creative Virtual, InQuira, InstantService, KANA, LivePerson, Microsoft, Parker Software, RightNow, Synthetix, Talisma, Transversal, Trinicom
Events: Online Customer Service
Here's a list of up and coming events we have on the subject that may be of interest...
Online Customer Service - Roundtable, 22nd May 2008, London
A chance to discuss 4 of the most important issues and trends within a particular topic or sector with peers.
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