Your search on "
synthetix" produced
9 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Online Customer Service - Roundtable Briefing, March 2006, 3 Apr 2006
Organisation: E-consultancy, Price: Free access for all
Description: A free roundtable report to help you understand the key trends, issues and opportunities in online customer service, which is a no-brainer and helps you improve customer loyalty and customer satisfaction.
Subjects covered:
1. Progress made in online customer service
2. Secrets (and barriers) to successful implementation
3. Identifying valuable customers
4. Using proactive interactions to generate sales opportunites
5. Cost of customer service by channel/business case
6. Online customer service trends
E-consultancy roundtables are attended by senior E-consultancy personnel, along with corporate subscribers, agencies and technology vendors.
Attendees: AXA-PPP, Creative Virtual, GfK, Net-A-Porter, O2, Post Office, realwebsales.com, Proficient, Royal Mail, Synthetix, Talisma.....
2.
Synthetix creates English ‘Rosie’ to encourage holidaymakers to enjoy England, 10 October 2006
... Synthetix creates English ‘Rosie’ to encourage holidaymakers to enjoy England ... Online customer service specialist, Synthetix, has created SmartAgent ‘Rosie ... accommodation in England. As a result of Synthetix’s unique technology, visitors ... Peter McKean, Managing Director of Synthetix said: "This is the first time ...
4.
BTWholesale enlists 'Virtual Jenny' to enhance online customer satisfaction levels, 28 July 2006
... Online customer service specialist, Synthetix, has successfully launched ... Jenny’, a Virtual Advisor based on Synthetix’s unique SmartAgent self-service ... Peter McKean, Managing Director of Synthetix said: "This is a great new ... said: "This is a great new project for Synthetix and is all the more rewarding ...
5.
'Virtual Duncan' helps BT staff get the company line on CSR, 5 September 2005
... is a powerful new resource based on Synthetix’s unique SmartAgent technology ... Peter McKean, Managing Director of Synthetix said: "This is another major ... I have been very impressed by both Synthetix and SmartAgent. The implementation ... Adam Ashcroft, Marketing Director, Synthetix Ltd, Tel: 01732 862 759, Mobile ...
1.
Synthetix, Cowley Road, Cambridge, South East
Areas of Expertise: Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - .....
Clients: BBC Online, Berkeley Homes, BT, Ford
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