Your search on "
self-service online" produced
101 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Usability & Accessibility Buyer's Guide 2006, 21 Feb 2006
Organisation: E-consultancy, Price: Free to subscribers
Description: Usability and Accessibility are rightly perceived as fundamental building blocks by savvy internet marketers, keen to improve user experience for site visitors while keeping the likes of the RNIB happy.
This guide is primarily aimed at buyers of usability and accessibility services, but also contains market research, trends and issues, so will be helpful to strategists and other suppliers working in this area.
The market continues to grow at a significant pace, with usability in demand among first-time buyers and seasoned pros. Meanwhile, many companies are still playing 'catch-up' with regards to accessibility, which has proven business benefits and may become invaluable as a search marketing tool going forward.
If you read last year's guide to usability and accessibility solutio.....
3.
Collaborative Reporting Architecture
Organisation: Actuate Corporation,
Price: Free
... s most demanding Customer
Self-
Service and
Online Channel applications ... statement generation to sophisticated
online account information management ...
4.
The Role of Extranets in Enterprise Networks
Organisation: Akamai Technologies,
Price: Free
... rush to confirm that extranets boost
service efficiency, reach, and effectiveness ... of executing business transactions
online, when compared to handling them ... a third of participants noted that
online costs were only half of offline ... while nearly forty percent said that
online costs were one-third to one-fifth ...
5.
Akamai Application Performance Services for the Manufacturing Industry
Organisation: Akamai Technologies,
Price: Free
... personalities. They're the ultimate B2B
online channel, with high-function ... applications for brand-building and
self service. To succeed in both roles ... guarantees every consumer an optimal
online experience. 0kb HTML ...
7.
Driving Self Service Adoption
Organisation: Parature, Inc.,
Price: Free
... Driving
Self Service Adoption Parature, Inc. Do your support reps rely ... processes? Would you prefer clients use
online support options, rather then ... support options, rather then calling your
service desk? <p/>Companies can make ... Companies can make huge investments in
self service support solutions. However ...
1.
10 tips on improving online customer service, 15 November 2007
... 10 tips on improving online customer service We're big on the subject ... and take the pressure off customer service staff. - Allow customers ... may dislike having to call customer service departments, so provide them ... the busiest time of year, and online customer service departments may be dealing ...
2.
Transversal delivers the answers to TV Licence questions online, 12 May 2008
... online Transversal and Capita improve the service for TV Licensing's ... Licensing, a new website service that aims to improve the online customer experience ... directly asking a person. The service allows customers who prefer ... allows customers who prefer to interact online to find the information they ...
3.
Online shoppers want more information, 29 May 2007
... Online shoppers want more information One interesting stat from the survey ... process would be helpful when shopping online, and 42% wanted to be able to ... criticised for failing to provide ( online self-service for customers. A study ... were providing acceptable customer self-service solutions. Further ...
4.
Punters let down by online gambling sites, 27 November 2006
... Punters let down by online gambling sites UK online gambling industry ... adequate customer service Monday 27th November– Online gambling is ... An independent audit, by customer service specialist Talisma, of the 100 ... Talisma, of the 100 most popular UK online gambling sites has revealed that ...
5.
Firms' email response times 'getting worse', 6 December 2007
... Transversal, looked at the different customer service channels of 100 major UK firms ... unable to answer 60% of consumer queries online. - Grocery and electronics ... 10 tips on improving online customer service Related research: ...
6.
Bumper Christmas expected for online customer service, 30 October 2006
... Bumper Christmas expected for online customer service With the increase in ... increase in broadband penetration and ( online sales continuing to rise last ... tailers. Many customers will shopping online for the first time this year ... that retailer again. Good online customer service can be beneficial to ...
7.
UK online retailers selling shoppers short on service, 20 June 2007
... UK online retailers selling shoppers short on service •Talisma audit highlights ... major disparities in level of customer service •Health and Beauty retailers ... failing to reach basic level of customer service London, UK - An independent ... independent study has revealed that UK online retailers have a long way to ...
1.
Hoop Associates, Clerkenwell, London
Areas of Expertise: Integrated Branding, communication strategy, User Experience Design, Search Optimisation, email marketing, online advertising, Standards compliant web develpment, Content Management, Online PR, copy writing, design for print......
Clients: PEPSICO, Grosvenor, Crossrail, TfL
2.
Telecity, London
Areas of Expertise: Services include:
- Data centre services, colocation, hosting
- Resilient IP and networking services
- Remote and off-site data storage and backup
- Protection from malicious attack (DDoS/anti-virus etc..)
- Monitoring services
- 24x7x365 on-si.....
Clients: Friends Reunited, EHS Brann Group, Code Computer Love, Fernhart New Media
3.
Synthetix, Cowley Road, Cambridge, South East
Areas of Expertise: Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - .....
Clients: BBC Online, Berkeley Homes, BT, Ford
4.
Sharedbase Ltd, Elvanfoot, Scotland
... Borders Forum for Councils of Voluntary Service Careers Scotland NHS Borders ... Sharedbase is a leading provider of online community, e-learning and content ... organisations. Everything you need to run an online community or e-learning area ... expertise lies in building successful online communities with diverse goals ...
5.
Transversal, Cambridge, South East
... University Milton Keynes Emergency Service 01223 723 388 Transversal, founded ... organisations to achieve key sales, customer service and efficiency goals. Transversal ... goals. Transversal's flagship service, Metafaq, enables organisations ... enables organisations to increase online sales and reduce the volume of ...
6.
InQuira, Unit 302, London
... service, online and through assisted service channels, across marketing, sales ... interaction channels. Online Customer Service, Web Self-Service, Knowledge ... E1 7NJ , Web Measurement and Analytics, Online Customer Service ...
7.
ON24, 80-110 New Oxford Street, London
... and events (conferences, exhibitions) online to increase the audience or produce ... produce stand-alone audio and/or video online events. Events can be live and ... and video podcasts supplement your online activities and give your audience ... platform can be used on a full service or self-service basis. ON24's registration ...
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