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Research

 
1. Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources. Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents. Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2. E-consultancy Newsletter Interviews 2005, 21 Dec 2005
Organisation: E-consultancy, Price: Free
Description: Published once a week, the E-business Briefing is distributed to 19,000 internet marketing professionals around the globe. It is free and available to non-subscribers. The newsletter includes an in-depth interview with an internet industry thought-leader on a subject related to e-commerce, internet marketing or online strategy. In 2005 we notched up more than 40 interviews, covering a wide range of topics and sectors. Interviewees are encouraged to share tips and tricks, to help provide marketers with strategic, practical and actionable insight. The newsletter also contains the latest new media jobs, new E-consultancy reports, industry white papers, forthcoming internet business training workshops, roundtables and supplier showcases. This report is a free compilation of our .....
3. Online PR Briefing - September 2007, 3 Sep 2007
Organisation: E-consultancy, Price: Free
... Online PR Briefing - September 2007 E-consultancy E-consultancy This ... consultancy's summer 2007 roundtable about Online PR (registration required). ... contains the following: -) Trends in Online PR -) A write-up of the key ... discussed included: -) Identifying online influencers -) How and when ...
4. Bridging the Fraud Gap: Combining Authentication and Transaction Monitoring for Strong 360° Protection against Online Fraud
Organisation: Digital Resolve, Price: Free
... Combining Authentication and Transaction Monitoring for Strong 360° Protection ... Strong 360° Protection against Online Fraud Digital Resolve As ... of identity theft and other forms of online fraud will proceed to flourish ... industries - invested in protecting online accounts and communications needs ...
5. Social Media Briefing - October 2007, 3 Sep 2007
Organisation: E-consultancy, Price: Free
... forums, reputation, monitoring, brands , Strategy and Planning, Online PR, Search ...
6. Service Management: Understanding the Real End-user Experience
Organisation: Compuware Corporation, Price: Free
... only way to be 100 percent sure your online customers are happy with the ... organizations to monitoring the average experience of online users. Why is monitoring ...
7. Application Perspective: Online Business Application Performance
Organisation: Keynote Systems, Inc., Price: Free
... Application Perspective: Online Business Application Performance Keynote ... Perspective is a platform for operational monitoring and application performance ... a central Keynote portal, using monitoring data from both inside and ... applications and infrastructure - monitoring the impact of each component ...
8. Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy, 1 May 2005
Organisation: Keynote Systems, Inc., Price: Free
... Think beyond Software Performance Monitoring: A Perspective on Your Service ... companies must often battle competitors online. E-businesses are investing ... level management (SLM), a set of monitoring and managing activities that ... consistently have the best possible online experience and that minimizes ...
9. Internet Statistics Compendium - May 2008, 18 Mar 2008
Organisation: , Price: Free for subscribers
Description: A comprehensive compilation of internet statistics and online market research with data, facts, charts, and figures. Our latest version contains numerous updates including new data on social media, blogging, email, search marketing and mobile. The guide has been collated from information available to the public, which we have aggregated together in one place to help you quickly find the internet statistics you need, to help make your pitch or internal report up to date. Other recent updates include broadband penetration, online customer service, user ratings and and social networks. There are all sorts of internet statistics which you can slot into your next presentation, report or client pitch. The sections include the following: 1. Usage and Demographics 2. E-commerce .....

News

 
1. Monetising and measuring social media - some basic principles, 12 May 2008
... both volume, and influence and assess online reputation. Tools such as ... InfluenceMonitor are useful for measuring online reputation, whereas ( Hitwise ... comscore and ( Alexa can be used for monitoring volumes. These tools can ... there are many free tools to measure online reputation and social engagement ...
2. Nedstat and WatchMouse srtart partnership, 14 April 2008
... and WatchMouse srtart partnership Online marketing and technical performance ... strategic partnership that brings together online marketing intelligence and technical ... view of the technical status of their online business activities. This makes ... instantly when for instance decreasing online business has a technical cause ...
3. Visible Technologies CEO Adam Selig on Online PR, 5 September 2006
... Visible Technologies CEO Adam Selig on Online PR WPP’s recent investment in ... Selig about the risks and rewards of online PR campaigns, as well as what ... the challenges and opportunities of online PR?Until recently, not very well ... intelligence out of what’s going on online, particularly in this ‘consumer ...
4. ‘Web Rage’ sends Online Shoppers back to the High Street!, 10 July 2006
... ‘Web Rage’ sends Online Shoppers back to the High Street! SciVisum Study ... – Three quarters of Brits now shop online, but “web rage” is threatening ... threatening the UK’s online economy. 78 per cent of online shoppers complained ... turn off their computer. One in three online shoppers refuse to give even ...
5. Raising the standard of websites worldwide: BSI and Magus launch a new specification, 29 April 2008
... protection – reinforcement of the brand online by ensuring consistency of brand ... Risk management – minimisation of online risk through compliance with ... visitors and support the organisation's online goals; how to implement and deploy ... standards in the dynamic environment of the online world. Mike Low, Director ...
6. Katy Howell talks about Online PR, 25 April 2006
... Katy Howell talks about Online PR Katy Howell is Managing Director at ... #link###2###) immediate future, an Online PR agency. She is a pioneer and ... is a pioneer and vocal advocate of Online PR. Championing the new communications ... the heart of Online PR. Howell’s teams manage a range of Online PR tactics ...
7. Raw Garden powers ahead with online sales of garden furniture: sales grow 50%, 9 May 2008
... Raw Garden powers ahead with online sales of garden furniture: sales grow ... improve site sales performance, by monitoring key landing pages and checkout ...

Forum

 
1. pr for online marketing/comms work, Internet Marketing Forum, JonMoody, 16 Jul 07
... pr for online marketing/comms work pr for online marketing/comms work Hello ... those media and individuals have and monitoring reaction to viral campaigns ...
2. Introducing and Maintaining an Online Community, Internet Marketing Forum, JenniCowdy, 2 Feb 06
... Introducing and Maintaining an Online Community Introducing and Maintaining ... Community Introducing and Maintaining an Online Community Thank you for your ... reply.  I have little experience of online communities, so would appriciate ... bracket.  Ideally we will have 24/7 monitoring of the boards, firstly to ...
3. Testing Emails for Spam Triggers, Internet Marketing Forum, TimRoe, 8 Feb 08
... consistency Leaders in this type of monitoring, Return Path    have recently ... the greatest challenges that faces online marketing, and based on the latest ...
4. Private IP and subdomain delegation, Internet Marketing Forum, dungdinhmanh, 15 Nov 07
... Power, 24/7 Pro-active Network Monitoring , $25 Yahoo! Search Marketing ... day money back guarantee Included , Online Control Panel Included , MySQL ... guestbooks and visitor counters), Exclusive online marketing discounts, Business ... your billing invoices and statements online 24/7 DNS Management , Custom ...
5. Creative Agency Selection, Internet Marketing Forum, DeriJones, 28 Mar 08
... no outages; web analytics and tech monitoring said nothing because it was ... that is the priority. My client side online FS experience is that no single ...
6. Blogging, monitoring and the buzz, Internet Marketing Forum, Disco, 22 Jun 06
... Blogging, monitoring and the buzz Blogging, monitoring and the buzz Does ... anyone know of a company that offers online monitoring, response, connectedness ...
7. Blogging, monitoring and the buzz, Internet Marketing Forum, Disco, 23 Jun 06
... Blogging, monitoring and the buzz Blogging, monitoring and the buzz  No ... provides software or a service for online monitoring of a brand and what people ...

Supplier Directory

 
1. Hoop Associates, Clerkenwell, London
Areas of Expertise: Integrated Branding, communication strategy, User Experience Design, Search Optimisation, email marketing, online advertising, Standards compliant web develpment, Content Management, Online PR, copy writing, design for print......
Clients: PEPSICO, Grosvenor, Crossrail, TfL
2. NetExtract, Surrey, South East
Areas of Expertise: Competitive Research, Website Monitoring, Shopping Comparison.....
Clients: Rackspace, Yell.com, Department of Work & Pensions and many online retailers
3. Keynote, London
... provides critical business insight into online customer experiences, industry ... service level management (SLM) and Web monitoring and measurement. Customer ... CEM) solutions deliver groundbreaking online research and actionable insights ... questions: Site Assessment – Are my online investments paying off? How are ...
4. Clickstream, Cambridge, South East
... data capture software for online business activity monitoring that links on ... for online analytics. digital data capture, online business activity monitoring ... digital data capture, online business activity monitoring, digital business ...
5. iJack Communications, London
... award winning online agency that represents a fusion of online marketing ... cases more so. Through our dedicated online focus we have developed the experience ... Internet as a communications medium. Online PR and Marketing: Consultancy ... reports, opinion & news monitoring, online media relations, online promotions ...
6. LemonAd, London
... 7247 7722 LemonAd provides 'online advertising monitoring in Europe in real ... each market. 6. Customized campaign monitoring - you enter the site selection ... Advertising Monitoring in Europe E1 6BT advertising, online advertising, banner ... audits, tracking, advertising monitoring , Online Advertising, Web Measurement ...
7. Hitwise, London
Areas of Expertise: Internet measurement and online research services (including monthly website and Industry Reports).....
Clients: Not specified

Events

 
1. Digital Sales – Monetise your Website, 21 May 2008
Description: Become confident in understanding and effectively selling online advertising. Selling online advertising can seem intimidating, there is jargon, new methods of pricing, a huge creative range and ho.....
2. Online Reputation Management - London, 30 Sep 2008
Description: The internet and the rapid growth of social media and UGC mean that rumour, opinion and bad news can spread fast. Negative comments and media coverage affects our perceptions of brands and businesses,.....
3. Social Media - Measurement, Managing Reputation and Monetisation - London, 6 May 2008
Description: This one day social media marketing training course is presented by a panel of experts from social media marketing, digital marketing and public relations disciplines. For some marketers, testing s.....
4. Online PR for Finance Professionals - London, 20 Aug 2008
Description: This is a course specifically designed for Marketers, PR and digital and e-marketing professionals working for financial organisations and brands. This workshop looks at how the Internet, especially .....
5. Online PR for Finance Professionals - London, 28 Oct 2008
Description: This is a course specifically designed for Marketers, PR and digital and e-marketing professionals working for financial organisations and brands. This workshop looks at how the Internet, especially .....

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