Your search on "
online customer support" produced
388 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Segmentation And Targeting - Roundtable Briefing, April 2006, 30 May 2006
Organisation: E-consultancy, Price: Free for Registered Users
Description: A free (for registered users) mini-report that looks at the issues and trends in Segmentation & Targeting, based on a recent roundtable discussion.
Attendees included: Argos, Box UK, Coremetrics, Cscape, GfK Financial, National Express, Sainsbury’s Bank, Third Aspect and Touch Clarity.
Sign up for your free user account to download this briefing......
3.
Akamai Dynamic Site Solution for the Hotel and Travel Industry
Organisation: Akamai Technologies,
Price: Free
... balance the promise and profit of the
online channel with its risks and burdens ... experience that increases your
online bookings, builds
customer loyalty, ... requirements for massive reach to
support worldwide
customer demands and the use ... use of an extended infrastructure to
support widely varying traffic on demand ...
4.
Using Strategic Surveys to Accelerate the Customer Feedback Process
Organisation: Parature, Inc.,
Price: Free
... Strategic Surveys to Accelerate the
Customer Feedback Process Parature, ... Parature through their
online research of
customer support software solutions ... surveying process to solicit and manage
customer feedback with a future focus ...
6.
Learn the Secrets to Improving Help Desk Productivity and User Perception
Organisation: Citrix Online,
Price: Free
... Productivity and User Perception Citrix
Online The IT help desk is the guardian ... improvement </li><li>How to improve
customer satisfaction</li></ul> <p/ ... Discover more about a secure, remote
support solution to help your organization ...
7.
The Role of Extranets in Enterprise Networks
Organisation: Akamai Technologies,
Price: Free
... provide good performance for all users-
customers, suppliers, partners, and ... productivity, higher revenues, and lower
support costs. <p></p> The key highlights ... translates directly into satisfied
customers. Study participants rush to ... and effectiveness, as well as user
support. The most notable improvement ...
8.
The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
Organisation: Parature, Inc.,
Price: Free
... The Top Ten Mistakes
Customer Support Teams Make and How to Avoid Them ... the most common mistakes made by
customer support teams, provides insights ... 45;to-use, fully integrated
online software enables these organizations ... enables these organizations to exceed
customer expectations, maintain ...
9.
High Performance, Cost Effective Solutions for eCommerce
Organisation: Azul Systems, Inc,
Price: Free
... and thriving in today's competitive
online retailing world is not getting ... are pushed to constantly improve the
customer experience by providing richer ... that scales eCommerce applications to
support more advanced end-user functionality ...
2.
Pulse Train win RedEye online survey contract, 21 November 2007
... Pulse Train win RedEye online survey contract Pulse Train has been selected ... behavioural specialists RedEye with its online survey software and analytics ... to support the increasing demand for two-way online communication with customers ... developments alongside mechanisms to support customer comments to improve brand ...
3.
Audit checklist - best practice in managing digital channels, 26 March 2008
... markets and product categories now to support business goals in terms of sales ... cost of acquisition, profitability and customer loyalty? Step 3. Brand alignment ... channels and website functionality can support traditional brand values but ... enhance the brand through development of online value propositions (OVPs). ...
4.
Bazaarvoice secures funding to accelerate expansion in UK and Europe in 2008, 30 January 2008
... expansion in UK and Europe in 2008 Online ratings and reviews provider ... Founders Fund Bazaarvoice, the online ratings and reviews provider ... venture capital firm European Founders to support its expansion into the UK and ... and Europe in 2008. Bazaarvoice’s online technology allows retailers to ...
5.
Arena Flowers’ Sam Barton on web design and development, 11 March 2008
... introduction to the business? We’re an online florist based in Park Royal. ... in daily and they go straight to the customer, rather than sitting in a hot ... our products and we were the first online florist in the UK to offer FFP ... of emphasis on customer retention; we have a very good customer services ...
6.
Easily.co.uk adopts Talisma to enhance online customer service, 19 February 2007
... co.uk adopts Talisma to enhance online customer service London, UK – 19th ... Corporation ( , the leading provider of Customer Interaction Management (CIM ... Easily.co.uk, to enhance online service for its 170,000 customers, by offering ... channel and improved email and chat support. Easily implemented Talisma ...
7.
Phase Eight launch first transaction website with BT Fresca, 28 April 2008
... website, ensuring the site design and customer journey accurately reflect ... whilst remaining accessible to a broad customer base. Furthermore, the website ... products on a mannequin. And for the online shopper, rather than having to ... and filtering helps the Phase Eight customer find what they are looking ...
1.
Looking for benchmarking information for Online Shop and Online Customer Care, Internet Marketing Forum, MarkKirby, 9 May 07
... benchmarking information for Online Shop and Online Customer Care Looking for ... benchmarking information for Online Shop and Online Customer Care Hi Mike ... where there is a lack of brand image to support the trust issue. Also, 1 ... of the resourcing of call handling support compared to a completely web ...
2.
Online forums and Bulletin Boards - build your own or get off the shelf?, Internet Marketing Forum, Ashley, 18 Jul 06
... Online forums and Bulletin Boards - build your own or get off the shelf ... build your own or get off the shelf? Online forums and Bulletin Boards - ... question we oftern hear with regards to online forums / bulletin boards is whether ... of the most common 'off the shelf' online forums / bulletin boards include ...
4.
Printer support from a web based application environment, Internet Marketing Forum, sonu, 3 Apr 08
... Printer support from a web based application environment Printer support ... based application environment Printer support from a web based application ... my query... Royal Mail provide an online stamp solution that allows consumers ... the application can only work if the customer downloads it and in addition ...
5.
Web Chat for Customer Service, Internet Marketing Forum, DMG, 16 Jan 07
... Web Chat for Customer Service Web Chat for Customer Service We have 5 operators ... Service We have 5 operators on our live support system, but no one is dedicated ... on whether it is a support issue or a sales issue. Support issues typically ... handle calls, email, and online support. Online support is nice because ...
6.
A good e-commerce design/build agency?, Internet Marketing Forum, Liveinfo, 13 Mar 07
... clunky, Content Management System or can support existing ones. In the case of ... most somewhere in the middle. Our customers are more like partners, our ... relationship. We have great staff and customer retention, more than five years ... some more reference sites and some customers you can call. Regards, ...
7.
Web 2.0 is here...is the "Immersive Web" next?, Internet Marketing Forum, GilesBlackburn, 9 Aug 07
... foundation for the current wave of online innovation. What do you think ... that this type of immersive experience online could drive the next generation ... set top boxes and games consoles can support this in an open standards environment ... challenge will be taking the learnings on customer experience from a 2D web environment ...
1.
i-level, 20-22 Great Titchfield Street, London
Areas of Expertise: Digital Marketing & Media services: Digital Media Planning and Buying, Paid Search Marketing, Search Engine Optimization, Social Media, Partnerships, Mobile, Email marketing, Data analysis, Affiliate Marketing, Brand Reputation Management......
Clients: Orange, COI, Next, WWF
2.
Hoop Associates, Clerkenwell, London
Areas of Expertise: Integrated Branding, communication strategy, User Experience Design, Search Optimisation, email marketing, online advertising, Standards compliant web develpment, Content Management, Online PR, copy writing, design for print......
Clients: PEPSICO, Grosvenor, Crossrail, TfL
3.
Aardvark Media Limited, London
... clients deliver outstanding customer experiences online. Our solutions, implemented ... PostGreSQL, Opensource, Unix, Hosting, Support, Documentation, Project Management ... reports, Statistics, Web Reporting, Online customer Service. Solutions for ... specifically bar chains, restaurant chains, online publishers, entertainment guides ...
4.
Synthetix, Cowley Road, Cambridge, South East
Areas of Expertise: Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - .....
Clients: BBC Online, Berkeley Homes, BT, Ford
5.
RightNow Technologies (UK) Ltd, South East
... is a leading provider of Web-based customer service solutions for the Internet ... connected organizations, we offer tools to support Web site operations with fully ... fully automated, online customer service, plus tools for online surveys, ... you to master the art of online service to your customers, transforming ...
6.
ClickCadence, 55 Bryanston Street, London
Areas of Expertise: Website data recording, real-time performance monitoring and error alerting. Overall website quality of service......
Clients: SAP, Sage Plc, Bluesquare - Rank Group, Herefordshire County Council
7.
NetConstruct, Leeds, North East
Areas of Expertise: Full-service Agency: Website design & development, Content Mangement Systems, e-Commerce systems, CRM, backoffice and database integration, data collection and processing, online survey systems......
Clients: Xscape, Green & Blacks, Sanderson Weatherall, Debenhams
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