Your search on "
online customer service tools" produced
153 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Usability & Accessibility Buyer's Guide 2006, 21 Feb 2006
Organisation: E-consultancy, Price: Free to subscribers
Description: Usability and Accessibility are rightly perceived as fundamental building blocks by savvy internet marketers, keen to improve user experience for site visitors while keeping the likes of the RNIB happy.
This guide is primarily aimed at buyers of usability and accessibility services, but also contains market research, trends and issues, so will be helpful to strategists and other suppliers working in this area.
The market continues to grow at a significant pace, with usability in demand among first-time buyers and seasoned pros. Meanwhile, many companies are still playing 'catch-up' with regards to accessibility, which has proven business benefits and may become invaluable as a search marketing tool going forward.
If you read last year's guide to usability and accessibility solutio.....
3.
Online Customer Service - Roundtable Briefing, March 2006, 3 Apr 2006
Organisation: E-consultancy, Price: Free access for all
Description: A free roundtable report to help you understand the key trends, issues and opportunities in online customer service, which is a no-brainer and helps you improve customer loyalty and customer satisfaction.
Subjects covered:
1. Progress made in online customer service
2. Secrets (and barriers) to successful implementation
3. Identifying valuable customers
4. Using proactive interactions to generate sales opportunites
5. Cost of customer service by channel/business case
6. Online customer service trends
E-consultancy roundtables are attended by senior E-consultancy personnel, along with corporate subscribers, agencies and technology vendors.
Attendees: AXA-PPP, Creative Virtual, GfK, Net-A-Porter, O2, Post Office, realwebsales.com, Proficient, Royal Mail, Synthetix, Talisma.....
4.
Collaborative Reporting Architecture
Organisation: Actuate Corporation,
Price: Free
... 39;s most demanding
Customer Self-
Service and
Online Channel applications ... statement generation to sophisticated
online account information management ... information management and analysis
tools. Actuate efficiently accesses ... solutions that blends seamlessly with
customer-facing systems and portals ...
6.
Next Generation Online Channel Reporting for Banking and Investment Firms
Organisation: Actuate Corporation,
Price: Free
... Next Generation
Online Channel Reporting for Banking and Investment Firms ... Actuate Corporation The financial
services industry feels pressure from ... tightening to evolve how it approaches
customers. Yet satisfaction levels have ... have put themselves at risk of losing
customers. Companies must evolve information ...
9.
Online Transaction Troubles?
Organisation: Quest Software Inc.,
Price: Free
...
Online Transaction Troubles? Quest Software Inc. Your organization ... loyalty by offering
customers a high-quality
online experience. In turn, ... application performance can result in lost
customer loyalty and revenues.<p/> This ... maintaining current
service levels. It also discusses
tools and methods that ...
1.
AOL and retailers are rubbish at customer service, 7 July 2006
... AOL and retailers are rubbish at customer service Back in 2000 when I 'cancelled ... internal memos that were sent to the customer retention team in the wake ... for a 5% stake. Given that AOL’s customer retention initiatives are so ... ten most often asked questions online One online grocer took almost 100 ...
3.
Multi-channel retailers 'offer better customer service', 14 September 2007
... channel retailers 'offer better customer service' The firm said its findings ... its findings showed “delivery and customer service performance is just as ... product range available online”. It added that online retailers needed ... consumer’s true perception of the entire online purchase experience from first ...
5.
e-inbusiness expands its Microsoft Gold Certified Partner core competencies, 6 May 2008
... Accreditation. Leading multi-channel full service eCommerce and eMarketing agency ... specific Microsoft technologies to customers looking for a particular type ... accurately represent the specific skills and services that partners bring to the ... high-quality hosted or outsourced services built on Microsoft technology ...
6.
RS Components empowers its e-commerce strategy, 14 February 2008
... Components empowers its e-commerce strategy Online investments benefit electronics ... selecting and ordering products from RS online. Furthermore, capitalising ... stock levels to the new website so that customers searching or browsing the ... been driven from an in-depth review of customer’s needs. The overall project ...
7.
Advertising.com aligned to offer unrivalled service and expertise, 19 February 2008
... Advertising.com aligned to offer unrivalled service and expertise New teams will ... teams will boost analytical and customer service capability In line with ... Advertising.com, the world’s largest online advertising network, has introduced ... introduced its new Quantitative Services (QS) and Client Services (CS) teams to ...
1.
Re: Online Survey Tools - DON'T USE ZOOMERANG, Internet Marketing Forum, mwilliams, 10 Feb 06
... Re: Online Survey Tools - DON'T USE ZOOMERANG Re: Online Survey Tools ... StellarSurvey, so far I been happy with their service. Hope this helps. -Will ... April 2004 HammerSC wrote: >As a customer of Zoomerang for 2 1/2 years ... >advise that you do not use their service. My company >designed custom ...
2.
Private IP and subdomain delegation, Internet Marketing Forum, dungdinhmanh, 15 Nov 07
... Core Performance Servers, Denial of Service Protection (DDOS),UPS Power ... day money back guarantee Included , Online Control Panel Included , MySQL ... Other Features: Free domain name, Easy tools to create a professional site ... site , Support for third-party design tools (like FrontPage and Dreamweaver ...
3.
PPC Bid Management & Optimisation Tools, Internet Marketing Forum, achayan, 5 Dec 07
... & Optimisation Tools PPC Bid Management & Optimisation Tools ... the adScriber™ Program for Free online advertising. “I just signed up ... also signed-up for AIT web hosting services (( to sell his Home Security ... tyBit adScriber™ and AIT web hosting customer.” AIT is providing Free ...
4.
IP Geolocation / geotargeting - market opportunities?, Internet Marketing Forum, EdfelVoss, 5 Aug 05
... enterprises or retailers conducting business online. For all these enterprises, knowing ... enterprises, knowing exactly where their online customers are in the real world ... validating credit card transactions online using IP geolocation. The website ... important is, it provide free trial to the customers. Worth to give a try!.... ...
5.
E-marketing Essentials - March 2006, Internet Marketing Forum, DaveChaffey, 6 Mar 06
... main article this month is about online customer experience management ... focus of e-businesses turns more from customer acquisition to retention and ... person with that role who controls the customer experience to achieve a consistent ... consistent quality of experience across customer acquisition, conversion, retention ...
6.
Business Process Management: Understanding and Implementing, Internet Marketing Forum, NowshadeKabir, 8 Feb 06
... and marketing automation. Next came customer relationship management and ... of the company with its suppliers, customers and other business partners ... Improve forecasting • Improve customer service • Improve sourcing ... resources. Business Process Management tools are great in handling exceptions ...
7.
Private IP and subdomain delegation, Internet Marketing Forum, dungdinhmanh, 15 Nov 07
... Core Performance Servers, Denial of Service Protection (DDOS),UPS Power ... day money back guarantee Included , Online Control Panel Included , MySQL ... Other Features: Free domain name, Easy tools to create a professional site ... site , Support for third-party design tools (like FrontPage and Dreamweaver ...
1.
Hoop Associates, Clerkenwell, London
Areas of Expertise: Integrated Branding, communication strategy, User Experience Design, Search Optimisation, email marketing, online advertising, Standards compliant web develpment, Content Management, Online PR, copy writing, design for print......
Clients: PEPSICO, Grosvenor, Crossrail, TfL
2.
Telecity, London
Areas of Expertise: Services include:
- Data centre services, colocation, hosting
- Resilient IP and networking services
- Remote and off-site data storage and backup
- Protection from malicious attack (DDoS/anti-virus etc..)
- Monitoring services
- 24x7x365 on-si.....
Clients: Friends Reunited, EHS Brann Group, Code Computer Love, Fernhart New Media
3.
RightNow Technologies (UK) Ltd, South East
... a leading provider of Web-based customer service solutions for the Internet ... Web-connected organizations, we offer tools to support Web site operations ... fully automated, online customer service, plus tools for online surveys, ... you to master the art of online service to your customers, transforming ...
4.
Site Intelligence Ltd, Didcot, Oxon, South East
Areas of Expertise: We are specialists in website visitor analysis and closed-loop email marketing. We offer software systems, services and expert consultancy in visitor intelligence......
Clients: Argos Boots Workthing Expedia, McDonald's Linguaphone The First Resort LloydsTSB Create Services Sporting Index Smile Britannia Building Society B&Q Jobsite Direct Wines
5.
Spider Online, Glasgow, Scotland
... Spider Online 60 Tradeston Street Glasgow Scotland Aberdeen University ... 5 Key points about Spider • 1) Service Delivery • Leading edge technology ... Delivery • Leading edge technology • Online Branding - Big brand experience ... Strong account management and client service • Deliver on time and on budget ...
6.
Transversal, Cambridge, South East
... University Milton Keynes Emergency Service 01223 723 388 Transversal, founded ... organisations to achieve key sales, customer service and efficiency goals. ... goals. Transversal's flagship service, Metafaq, enables organisations ... enables organisations to increase online sales and reduce the volume of ...
7.
Nedstat Ltd, 91-93 Farringdon Road, London
... the year Nedstat holds a series of 'Online Expert Forum' events for various ... analytics report data directly with other tools and applications. Sitestat ... interaction, displayed directly on the customers’ website Advanced Dashboards ... Dashboards™ Customized overview of customers KPI in a single-view summary ...
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