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1. Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources. Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents. Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2. E-consultancy Newsletter Interviews 2005, 21 Dec 2005
Organisation: E-consultancy, Price: Free
Description: Published once a week, the E-business Briefing is distributed to 19,000 internet marketing professionals around the globe. It is free and available to non-subscribers. The newsletter includes an in-depth interview with an internet industry thought-leader on a subject related to e-commerce, internet marketing or online strategy. In 2005 we notched up more than 40 interviews, covering a wide range of topics and sectors. Interviewees are encouraged to share tips and tricks, to help provide marketers with strategic, practical and actionable insight. The newsletter also contains the latest new media jobs, new E-consultancy reports, industry white papers, forthcoming internet business training workshops, roundtables and supplier showcases. This report is a free compilation of our .....

News

 
1. UK fund management companies are failing to meet investors’ demands for Internet-based customer service, 25 September 2006
... including email, web self-service, online chat and telephone – UK fund management ... • There is a lack of web self-help tools for investors. Over 60% of fund ... company included in the audit provided online chat. • The majority (77%) of ... help and educational tools, and absence of online chat – should act as ...
2. Branded online gaming - interview with Leigh Nissim, 18 July 2006
... Branded online gaming - interview with Leigh Nissim Leigh Nissim joined ... labelling products / apps / software / tools is such a good idea? What are ... ------------2. You’re big on using online gaming solutions to encourage ... themselves provide us with excellent tools and sticky content to achieve ...
3. Irony shocker as Forbes lists ‘10 most dangerous online activities’, 26 October 2006
... as Forbes lists ‘10 most dangerous online activities’ There is a major ... So what are the 10 most dangerous online activities, according to Forbes ... off or disabling automated security tools 4. Opening HTML or plain-text ... registration pages 10. Participating in chat rooms or social networking sites ...
4. Breast Cancer Care’s Bertie Bosrédon on charities and new media, 29 January 2008
... the community. We also run two live chat sessions a week, which along with ... of educating other departments about online marketing? Any advice on what ... who had breast cancer, as well as an online card sorting exercise. As ... move to a social model where you give tools to your community and enable conversations ...
5. Coremetrics Connect launches to optimise online marketing ~ technology platform integrates online marketing with certified partners ~, 28 February 2008
... Coremetrics Connect launches to optimise online marketing ~ technology platform ... marketing ~ technology platform integrates online marketing with certifi Coremetrics ... address the specific business needs of online marketers to improve campaign ... marketing applications, including search, online content optimisation, email and ...
6. Talisma announces Irish reseller partnership with IT Solutions, 16 August 2007
... includes Talisma Knowledgebase, Email, Chat, Phone, VoIP and Campaign, alongside ... that incorporate both telephony and online customer service technologies ... Managing Director of IT Solutions. “Online service channels are increasingly ... customer base. Incorporating Talisma’s online interaction suite allows us to ...
7. Easily.co.uk adopts Talisma to enhance online customer service, 19 February 2007
... Easily.co.uk adopts Talisma to enhance online customer service London, UK ... website company, Easily.co.uk, to enhance online service for its 170,000 customers ... service channel and improved email and chat support. Easily implemented ... Knowledgebase, Talisma Email and Talisma Chat in December 2006 across its 20 ...

Forum

 
1. Private IP and subdomain delegation, Internet Marketing Forum, dungdinhmanh, 15 Nov 07
... Control Panel,Free Shopping Carts, Chat Program POP3 Email Accounts (configure ... Message Forum (PHPBB & More), Live Chat Software , Web Blogs / Wordpress ... day money back guarantee Included , Online Control Panel Included , MySQL ... Other Features: Free domain name, Easy tools to create a professional site ...
2. Online marketing resource, Internet Marketing Forum, Karl_Smith, 7 Jul 06
... Online marketing resource Online marketing resource There are benefits ... blogs, ( brand recognition, affiliate tools, adwords and paid inclusions for ... to make any money. I’m happy to chat about this further if you want ...
3. Private IP and subdomain delegation, Internet Marketing Forum, dungdinhmanh, 15 Nov 07
... Control Panel,Free Shopping Carts, Chat Program POP3 Email Accounts (configure ... Message Forum (PHPBB & More), Live Chat Software , Web Blogs / Wordpress ... day money back guarantee Included , Online Control Panel Included , MySQL ... Other Features: Free domain name, Easy tools to create a professional site ...
4. Online forums and Bulletin Boards - build your own or get off the shelf?, Internet Marketing Forum, rob marcus, 24 Jul 06
... Online forums and Bulletin Boards - build your own or get off the shelf ... build your own or get off the shelf? Online forums and Bulletin Boards - ... that is being published, and if the tools for finding new posts and dealing ... invent the wheel! Rob Marcus, Buyer's Advisor, Chat Moderators (.com) ...
5. RE: Starting B2B forums, Internet Marketing Forum, Ashley, 14 Jul 06
... is where you should go to meet the online community professionals and ask ... good value, software tools/services out there to run online forums (e.g. ... forum moderator companies (e.g. ( Chat Moderators) who can help with running ... resepct of course!), running a successful online community or forum is not easy ...

Supplier Directory

 
1. i-level, 20-22 Great Titchfield Street, London
Areas of Expertise: Digital Marketing & Media services: Digital Media Planning and Buying, Paid Search Marketing, Search Engine Optimization, Social Media, Partnerships, Mobile, Email marketing, Data analysis, Affiliate Marketing, Brand Reputation Management......
Clients: Orange, COI, Next, WWF
2. Hoop Associates, Clerkenwell, London
Areas of Expertise: Integrated Branding, communication strategy, User Experience Design, Search Optimisation, email marketing, online advertising, Standards compliant web develpment, Content Management, Online PR, copy writing, design for print......
Clients: PEPSICO, Grosvenor, Crossrail, TfL
3. Transversal, Cambridge, South East
... enables organisations to increase online sales and reduce the volume of ... automatically answering customers' questions online. Transversal customers will ... automatically answering customers questions online. By providing accurate and ... answers at the point of need increases online revenues, whilst reducing the ...

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