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Research

 
1. Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources. Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents. Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2. Online Shopping and Credit Crunch Survey Report, 7 Aug 2008
Organisation: E-consultancy, Price: Free
... Online Shopping and Credit Crunch Survey Report E-consultancy Graham Charlton ... consultancy Graham Charlton The Online Shopping and Credit Crunch Survey ... worsening economic climate is having on online spending. Produced by E-consultancy ... However, 56% of consumers said their online spending would either not be ...
3. Retail Website Peformance- Consumer Reaction to a Poor Online Shopping Experience, 1 Jun 2006
Organisation: Akamai Technologies, Price: Free
... 45; Consumer Reaction to a Poor Online Shopping Experience Akamai Technologies ... Retailers must understand that the online shopper segment is continually ... consumers' expectations. Shoppers' online tenure must be taken into account ... into account. Forty-two percent of online shoppers with two or more years ...
4. Internet Statistics Compendium - October 2008, 20 Oct 2008
Organisation: , Price: Free for subscribers
Description: A comprehensive compilation of internet statistics and online market research with data, facts, charts, and figures. Our latest version contains numerous updates including new data on conversion rates, broadband penetration and mobile search. The guide has been collated from information available to the public, which we have aggregated together in one place to help you quickly find the internet statistics you need, to help make your pitch or internal report up to date. Other recent updates include online ad spend, online customer service and ratings and reviews. There are all sorts of internet statistics which you can slot into your next presentation, report or client pitch. The sections include the following: 1. Usage and Demographics 2. E-commerce 3. Online Marketing .....
5. Domain Basics
Organisation: BuyDomains.com, Price: Free
... investors and business owners one-stop shopping for all of their domain&#45 ... owner's secure and develop their online presence driving revenue and ...

News

 
1. Online shopping growth driven by men, 8 November 2006
... Online shopping growth driven by men According to the survey, people could ... hours this Christmas by shopping for presents online. While many British ... spend 40 hours doing their Christmas shopping in stores, the same tasks could ... the same tasks could be completed online in ten hours. The survey ...
2. IMRG research reveals online Christmas shopping is set to grow strongly in 2008, 8 September 2008
... IMRG research reveals online Christmas shopping is set to grow strongly ... million members on the ipoints.co.uk online coalition loyalty programme, ... programme, which provides an active base of online shoppers across a wide range ... also asked questions about Christmas shopping habits in 2008. Highlighting ...
3. Taking the Web 1.0 out of online retail, 30 January 2008
... Taking the Web 1.0 out of online retail A recent Future Trends Briefing ... got us thinking hard about the online shopping experience and what e-tailers ... can recreate this luxury experience online, while simultaneously ensuring ... by greater consumer empowerment, as shopping comparison sites, consumer ...
4. Is the downturn leading to greater use of e-commerce?, 24 July 2008
... no surprise that the trend for shopping online continues to grow, as more ... positive experience return to buy more online. But could the UK's economic ... these days, be driving even more people online to seek savings? As reported ... it highlights include: - Internet shopping has increased by 38% compared ...
5. Aleyna Jewelry Announces Revolution in Online Jewelry Shopping, 2 October 2008
... Announces Revolution in Online Jewelry Shopping Online Murano glass jewelry ... ( have announced a new way of shopping online for handmade jewelry products ... decision. (30 September 2008) - - Online Murano glass jewelry retailer ... of selling handmade jewelry products online, encompassing individual photos ...
6. Online retailers look beyond price to entice frustrated customers with a more complete online experience, 2 October 2008
... Online retailers look beyond price to entice frustrated customers with ... more complete online experience New PayPal study uncovers online retailers ... across the UK believe the future of online sales is no longer just about ... research unveiled today by PayPal, the online payment provider, conducted in ...
7. Online Retail Report reveals the resilience of the British Online Luxury Shopper, 30 October 2008
... Online Retail Report reveals the resilience of the British Online Luxury ... reveals the resilience of the British Online Luxury Shopper LinkShare launches ... analysis of UK online retail with JupiterResearch UK online retail sales ... to the 2007 JupiterResearch Internet Shopping Model. Affiliate Marketing ...

Forum

 
1. Research: The Best Online Shopping Experiences 2005, Internet Marketing Forum, consumerebusiness, 5 Jan 06
... The Best Online Shopping Experiences 2005 Research: The Best Online Shopping ... Customer Experience Panel on the Best Online Shopping Experiences in 2005 ... if they were to pursue building an online sales channel Report available ...
2. E commerce - WEB GENERATED SALES SOAR FOR COMET, Internet Marketing Forum, CatherineAzoulay, 17 Jan 08
... COMET Some interesting figures about online Comet's performance during Christmas ... period... The figures show that online shopping has good days to come. ...
3. Share your online shopping experience where you did not complete the purchase, Internet Marketing Forum, PJWilkinson, 10 Jul 07
... Share your online shopping experience where you did not complete the purchase ... complete the purchase Share your online shopping experience where you did ...
4. Share your online shopping experience where you did not complete the purchase, Internet Marketing Forum, Ashley, 10 Jul 07
... Share your online shopping experience where you did not complete the purchase ... complete the purchase Share your online shopping experience where you did ... you read our recently published ( Online Retail 2007: Checkout Special ... And its sister publications ( Online Retail User Experience Benchmarks ...
5. Interesting article about type of online shoppers, Internet Marketing Forum, DaveChaffey, 20 Dec 07
... Interesting article about type of online shoppers Interesting article about ... shoppers Interesting article about type of online shoppers This is useful research ... of the total polled, use comparison shopping tools and are just looking ...
6. What drives the adoption of consumers 'buying online?', Internet Marketing Forum, AdamGlobalReviews, 2 May 06
... drives the adoption of consumers 'buying online?' What drives the adoption of ... drives the adoption of consumers 'buying online?' Australia has a dynamic internet ... travel agents. There is no shortage of online activity and the growth is coming ... companies (e.g. banks) people flock online when the services are offered ...
7. Share your online shopping experience where you did not complete the purchase, Internet Marketing Forum, syedspiky, 9 Jul 07
... Share your online shopping experience where you did not complete the purchase ... complete the purchase Share your online shopping experience where you did ... issues which lead you to abandon the shopping process. I will be really grateful ...

Supplier Directory

 
1. RightMedia, London
Areas of Expertise: Online advertising exchange.....
Clients: Looksmart, Tickle
2. Stream:20, Black Prince Road, London
Areas of Expertise: Stream:20 is a leading online marketing consultancy based in central London. We provide professional online consultants. On site. On Demand. Acting quickly and effectively to help our clients meet their challenging online revenue targets......
Clients: Sky, Sky Italia, National Express, HotelClub (part of Travelport)
3. NetExtract, Surrey, South East
Areas of Expertise: Competitive Research, Website Monitoring, Shopping Comparison.....
Clients: Rackspace, Yell.com, Department of Work & Pensions and many online retailers
4. Altura International, London
... International builds and manages custom online shopping malls for the largest Web ... Fortune 500 companies, as well as custom online stores for major merchants in ... major merchants in the mail order and online catalog businesses. We have developed ... and implemented over 50 customized shopping sites by partnering with the ...
5. Global Websuites Ltd, South East
... Collections Buy It Online UK RSPCA England Sport Online England Euro ... Name Registration, Website Hosting, Online Shopping Systems, Web Site Promotion ... hosting, site management, domain name, online shopping, hardware, internet connection ...
6. eBusiness UK Ltd, Blackburn, North West
... eBusiness consultancy, Website design, Online shopping, Systems integration, Database ... eBusiness consultancy, Website design, Online shopping, Systems integration, Database ...
7. Open Mind Commerce, Coventry, Midlands
Areas of Expertise: Web Development, E-Commerce, Web Hosting.....
Clients: Not given.

Events

 
1. Online PR 2, 27 Nov 2008
Description: Overview: Circa. 12 attendees, no journalists, no audience, no sponsors, chaired and facilitated by E-consultancy. Objectives: To share knowledge, experiences, best practice and to network. Ti.....
2. Marketing to Affluent Customers Online - London Training, 12 Mar 2009
Description: WHO IS THIS COURSE FOR? You will find this course most useful if you have experience of marketing to affluent customers and are responsible for developing or marketing luxury or premium brands online.....
3. Marketing to Affluent Customers Online, 12 Nov 2009
Description: WHO IS THIS COURSE FOR? You will find this course most useful if you have experience of marketing to affluent customers and are responsible for developing or marketing luxury or premium brands online.....
4. Marketing to Affluent Customers Online - London Training, 16 Jun 2009
Description: WHO IS THIS COURSE FOR? You will find this course most useful if you have experience of marketing to affluent customers and are responsible for developing or marketing luxury or premium brands online.....
5. Marketing to Affluent Customers Online - London Training, 1 Oct 2009
Description: WHO IS THIS COURSE FOR? You will find this course most useful if you have experience of marketing to affluent customers and are responsible for developing or marketing luxury or premium brands online.....

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