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Research

 
1. Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources. Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents. Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2. Usability & Accessibility Buyer's Guide 2006, 21 Feb 2006
Organisation: E-consultancy, Price: Free to subscribers
Description: Usability and Accessibility are rightly perceived as fundamental building blocks by savvy internet marketers, keen to improve user experience for site visitors while keeping the likes of the RNIB happy. This guide is primarily aimed at buyers of usability and accessibility services, but also contains market research, trends and issues, so will be helpful to strategists and other suppliers working in this area. The market continues to grow at a significant pace, with usability in demand among first-time buyers and seasoned pros. Meanwhile, many companies are still playing 'catch-up' with regards to accessibility, which has proven business benefits and may become invaluable as a search marketing tool going forward. If you read last year's guide to usability and accessibility solutio.....
3. Managing Strategic Performance in Banks and Financial Services Firms: From 'Going Through the Motions' to Best Practice
Organisation: Actuate Corporation, Price: Free
... Strategic Performance in Banks and Financial Services Firms: From 'Going Through ... Actuate Corporation Taking the financial services industry as its subject ... world's leading banks and financial services firms (including retail ... one central bank and a mutual financial services firm). This research outlines ...
4. Best Practices in Email Management for Financial Services
Organisation: EMC Legato, Price: Free
... Practices in Email Management for Financial Services EMC Legato With SEC ... new SEC Books and Records Rule, financial services firms must concern themselves ... email as a record of business for financial services organizations, and the ...
5. Growing Market Share in a Highly Competitive Financial Services Industry
Organisation: Keynote Systems, Inc., Price: Free
... Share in a Highly Competitive Financial Services Industry Keynote Systems ... Keynote Systems, Inc. As today?s financial services organizations strive to ... introducing new, enhanced products and services over the Web. To ensure the ... independent third party such as Keynote, financial services organizations can resolve ...
6. TowerGroup White Paper: Information Risk Management in Financial Services
Organisation: RSA, The Security Division of EMC, Price: Free
... Information Risk Management in Financial Services RSA, The Security Division ... necessary core competency for any financial services institution. Integrated ... senior managers and leaders in the financial service industry. It addresses ... value to the institution's products and services. 0kb PDF Marc ...
7. RSA Executive Overview: Information Risk Management for the Financial Services Industry
Organisation: RSA, The Security Division of EMC, Price: Free
... Information Risk Management for the Financial Services Industry RSA, The Security ... The Security Division of EMC Financial services organizations are increasingly ... approach to security that empowers financial services institutions to meet the ...
8. Information Risk Management: Moving from Compliance to Governance in Financial Services
Organisation: RSA, The Security Division of EMC, Price: Free
... from Compliance to Governance in Financial Services RSA, The Security Division ... Managing risk is critical to financial services organizations, and information ... approach to security that empowers financial services institutions to meet the ...
9. Why EVault for Financial Services Companies?
Organisation: EVault, Inc., Price: Free
... Why EVault for Financial Services Companies? EVault, Inc. It is ... concerns for organizations in the financial services industry. For years&#44 ... critical data and how those in the financial services industry can benefits ...

News

 
1. Transversal and Wipro partner to deliver global web self-service, 29 April 2008
... of online service across global financial services market eService software ... with Wipro Technologies, the global IT services arm of Wipro Limited (NYSE ... self-service solutions to the Financial Services sector. The shift in ... staff. Given the current turmoil in financial markets, it is now paramount ...
2. Talisma launches tailored CIM solution for financial services sector, 1 March 2007
... launches tailored CIM solution for financial services sector Haj Muntz appointed ... Talisma’s CIM suite will enable financial services organisations, from specialist ... proven CIM solution will provide financial services organisations with effective ... institutional clients, independent financial advisors (IFAs), investors ...
3. Post Office appoints Tamar to boost website traffic and sales, 4 June 2007
... to ensure that its key products and services are more prominently featured ... to the Post Office’s financial, travel and insurance services by improving ... Post Office’s phone services and its mail and government services and products ... our increasing range of products and services,’ said Richard Pennant-Jones ...
4. Exony expands to deliver contact centre measure and manage capabilities for financial services, 6 August 2007
... measure and manage capabilities for financial services Newbury, 6 August 2007 ... The initial focus will be on the financial services sector in Europe. Exony ... with HP, the company aims to help financial services organisations further ... centres are an essential part of financial services businesses, and they are ...
5. lastminute.com appoints Greenlight for car hire search task, 10 April 2008
... Greenlight to apply specialist SEO services to the holidayautos.co.uk website ... tasked with delivering specialist SEO services for the brand, with an overall ... their extensive experience and unique services convinced us of their suitability ... Greenlight wins include Co-operative Financial Services and American Express. ...
6. GSI Commerce to acquire e-Dialog, 25 January 2008
... Scope of GSI’s Interactive Marketing Services Capabilities in U.S. and Europe ... provider of advanced e-mail marketing services and solutions to more than ... depth of GSI’s interactive marketing services capabilities, its reach into ... position in e-commerce and multichannel services. “e-Dialog is a high-performing ...
7. Interview with Richard Coombe on financial services online, 14 June 2005
... Interview with Richard Coombe on financial services online Richard Coombe ... that the e-commerce revolution in financial services has only just begun, Richard ... should respond to them.   In financial services where e-commerce has been ... and the Business (products, pricing, services, etc.) all worked together ...

Forum

 
1. Seeking UK agency partnership, Internet Marketing Forum, peterk, 7 Apr 08
... based in Dublin specialising in financial services and in particular the ... particular the building of interactive financial calculators/simulators and ... customer platform built around a suite of financial tools. We're now looking to ... deliver imaginative proposals for financial services clients. Contact ( ) Peter ...
2. Creative Agency Selection, Internet Marketing Forum, peterk, 2 Apr 08
... our part, at ( Kapito, we are financial services specialists and we look ... to avail of the kind of specialist services we provide in order to fill ... to fill out their offering to financial services clients. Anyone interested ...
3. Creative Agency Selection, Internet Marketing Forum, PaulWreford-Brown, 18 Mar 08
... offer all these services and are specialists in the Financial Services market ...
4. Creative Agency Selection, Internet Marketing Forum, VikasTandon, 19 Mar 08
... with extensive experiences in the financial services domain. We have worked ... there, We are a pretty large financial services company that has under ...
5. Creative Agency Selection, Internet Marketing Forum, alanlay05, 13 Mar 08
... there, We are a pretty large financial services company that has under ...
6. Paradigm Interactions Creative Digital Agency, Internet Marketing Forum, Karl_Smith, 19 Mar 08
... have recently completed a number of financial institution websites, with ... the field of online banking and financial services often working through ... there, We are a pretty large financial services company that has under ...
7. Natural search agencies / consultants, Internet Marketing Forum, AndrewAllfrey, 4 May 07
... search marketing within the financial and insurance services sector. If you ... optimisation and link building) within financial services market. Can anyone recommend ...

Supplier Directory

 
1. Southbourne Internet Ltd, Dorset, South West
Areas of Expertise: Web Design Content Management Accessibility Search Engine Optimisation Mobile Web Search Engine Marketing Online Advertising Portal Builds Web Management Web Development.....
Clients: BlueRoute, Search4Offers, O'Donnell's, SearchandGo
2. Telecity, London
Areas of Expertise: Services include: - Data centre services, colocation, hosting - Resilient IP and networking services - Remote and off-site data storage and backup - Protection from malicious attack (DDoS/anti-virus etc..) - Monitoring services - 24x7x365 on-si.....
Clients: Friends Reunited, EHS Brann Group, Code Computer Love, Fernhart New Media
3. AIT Group, Oxfordshire, South East
... Lloyds TSB Marks & Spencer Financial Services Alliance & Leicester ... software solutions to the retail financial services industry. With over 15 ... , Lloyds TSB, Marks & Spencer Financial Services, NatWest, Standard Life ... for the financial services industry RG9 2BP CRM, e-CRM, financial services ...
4. Veriest Ltd, Edinburgh, Scotland
... providing a wide range of consultancy services and development solutions to ... development solutions to clients in the Financial Services, professional and Insurance ... and e-business consultancy to Financial Services and Insurance market sectors ... development, e-business consultancy, Financial Services, Insurance, web development ...
5. Interactive Investor Solutions, London
... solutions to leading players in the financial services arena allowing you to ... engagements from clients in the financial services sector and specialises ... for the provision of Internet services for financial clients. From advising ... our hosting, support and maintenance services will ensure that your site ...
6. Snow Valley, London
Areas of Expertise: E-commerce technology and consultancy services.....
Clients: Toys R Us, Levi's Europe, LK Bennett, Lakeland Limited
7. Allied Testing, London
... and Co. - One of the US largest financial services firms providing securities ... securities brokerage and related financial services for over 7.9 million active ... in electronic trading and brokerage services. Decision Support - USA ... Testing offers a range of outsourced QA services, from functional testing through ...

Glossary

 
1. MM
Description: Internet/SMS shorthand for Market Maker.....
2. SQL
Description: Structured Query Language, the language used to request and manipulate data from a database......
3. angels
Description: Strange glowing individuals with wings, who bequeath money on poor little dotcommers so they can start their business adventures... okay, so they don't glow and they don't have wings. But angels (per.....
4. B2B
Description: An acronym for Business To Business. This is a form of electronic commerce where businesses deal with each other directly over the internet. B2B commerce is the online equivalent of wholesaling......
5. B2C
Description: Acronym for Business To Customer. This is e-commerce as most people think of it, where businesses sell products directly to consumers......
6. backwards compatible
Description: Backwards compatibility is the ability to support previous versions of a system or standard. For example, an operating system is backwards compatible if it can run software written for previous versio.....
7. CAGR
Description: Compound Annual Growth Rate. A measure of the annual return of an investment over many years. It is equivalent to the annual interest rate required to achieve the same return on investment for that .....

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