Your search on "
customer support" produced
648 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Segmentation And Targeting - Roundtable Briefing, April 2006, 30 May 2006
Organisation: E-consultancy, Price: Free for Registered Users
Description: A free (for registered users) mini-report that looks at the issues and trends in Segmentation & Targeting, based on a recent roundtable discussion.
Attendees included: Argos, Box UK, Coremetrics, Cscape, GfK Financial, National Express, Sainsbury’s Bank, Third Aspect and Touch Clarity.
Sign up for your free user account to download this briefing......
3.
Customer Support Solution
Organisation: Extraview Corporation,
Price: Free
...
Customer Support Solution Extraview Corporation The ExtraView
Customer ... Extraview Corporation The ExtraView
Customer Support was developed as a solution ... the ExtraView platform. ExtraView
Customer Support was designed for the Web ... standard Web browser interface.
Customer Support solution is not subject ...
4.
Best Practices in Knowledge Management for Customer Service
Organisation: Knova Software,
Price: Free
... Practices in Knowledge Management for
Customer Service Knova Software ... Software Knowledge management in
support and
customer service refers to the ... to meet evolving
customer and
support needs. Effective
support knowledge ... <p></p> Learn about an approach to
support knowledge management that leverages ...
5.
eTicket - Parature's Customer Support Ticket Management Module
Organisation: Parature, Inc.,
Price: Free
... eTicket - Parature's
Customer Support Ticket Management Module ... experience doesn't just end when a
customer signs on the dotted line. From ... Managers who will share Best Practices on
supporting your end users, Parature ... assisting you through your entire
customer support and
customer service evolution ...
7.
Customer Service and Help Desk Support Software
Organisation: Parature, Inc.,
Price: Free
...
Customer Service and Help Desk
Support Software Parature, Inc. The ... while reducing the inbound
support load through
customer self-service ... architecture, which allows our
customers to eliminate expensive up ...
8.
To Get Promoted in Customer Support, Do These Five Things
Organisation: Parature, Inc.,
Price: Free
... To Get Promoted in
Customer Support, Do These Five Things Parature, Inc ... Parature, Inc. Ascendancy in
customer support ranks today demands a mix ... Professionals that make service and
support their career path and successfully ... understanding of the business and of
support?s potential to differentiate ...
9.
Oracle Advanced Customer Services: Solution Support Center
Organisation: Oracle Corporation,
Price: Free
... Oracle Advanced
Customer Services: Solution
Support Center Oracle Corporation ... and bottom line. The Oracle Solution
Support Center, Oracle's most comprehensive ... Oracle's most comprehensive Advanced
Customer Service, is the best way to ... term success, the Solution
Support Center enables
customers to reach a new ...
2.
Talisma CIM Suite is certified for Salesforce.com’s AppExchange, 19 March 2007
... Corporation ( , the market leader in Customer Interaction Management (CIM ... salesforce.com’s AppExchange. Salesforce.com customers can use Talisma CIM solutions ... award-winning Salesforce Service & Support application. Coupled with Talisma ... the submission of endorsements from customers who have used the applications ...
3.
Pulse Train win RedEye online survey contract, 21 November 2007
... Pulse Train’s Bellview Fusion Web to support the increasing demand for two ... for two-way online communication with customers and prospects. Matthew ... developments alongside mechanisms to support customer comments to improve brand ... demographics and attitudinal data to support online segmentation.” With ...
4.
Audit checklist - best practice in managing digital channels, 26 March 2008
... markets and product categories now to support business goals in terms of sales ... cost of acquisition, profitability and customer loyalty? Step 3. Brand alignment ... channels and website functionality can support traditional brand values but ... Step 4. Marketplace analysis. Customer insight is key, i.e. qualitative ...
5.
Talisma achieves record revenue for first half of 2007, 18 July 2007
... Corporation ( , the leading provider of Customer Interaction Management (CIM ... companies to join Talisma’s rapidly growing customer base include, Bluepulse, Capital ... version of the innovative customer service, sales, and support suite that empowers ... businesses to deliver an exceptional customer experience. Talisma CIM 8 ...
6.
Customers unhappy with broadband customer service, 17 October 2006
... Customers unhappy with broadband customer service However, a quarter of ... year were unhappy with the standard of customer service offered by their internet ... quality customer service: "Support is the one key issue that makes customers ... got big new entrants trying to grab customers quickly, and finding it hard ...
1.
Looking for benchmarking information for Online Shop and Online Customer Care, Internet Marketing Forum, MarkKirby, 9 May 07
... information for Online Shop and Online Customer Care Looking for benchmarking ... information for Online Shop and Online Customer Care Hi Mike I run an outsourced ... where there is a lack of brand image to support the trust issue. Also, 1 ... of the resourcing of call handling support compared to a completely web ...
2.
Web Chat for Customer Service, Internet Marketing Forum, DMG, 16 Jan 07
... Web Chat for Customer Service Web Chat for Customer Service We have 5 operators ... Service We have 5 operators on our live support system, but no one is dedicated ... on whether it is a support issue or a sales issue. Support issues typically ... calls, email, and online support. Online support is nice because they ...
3.
Online forums and Bulletin Boards - build your own or get off the shelf?, Internet Marketing Forum, Ashley, 18 Jul 06
... free anyway), but the ongoing costs of support, upgrades, custom coding etc ... coding skills available to modify and support it as necessary? 3. Integration ... people expect you really need unified customer data as the bedrock. This ... is quite easy if you have a single customer database upon which you build ...
5.
We need a new payment gateway - any advice? (we need to replace ProTX), Internet Marketing Forum, IanCushion, 30 Oct 07
... regarded as providing the best customer support in the business, with direct ... the business, with direct dial to our support team between 6am-11pm Monday ... simple to integrate and of course, our support team will be on hand to guide ... deny doing so. C) Diabolical customer support - they are almost impossible ...
6.
Printer support from a web based application environment, Internet Marketing Forum, sonu, 3 Apr 08
... Printer support from a web based application environment Printer support ... based application environment Printer support from a web based application ... software that we currently provide our customers, thus allowing them to use ... service. This is with a view to both our customers and us benefiting from the ...
7.
Printer support from a web based application environment, Internet Marketing Forum, sonu, 3 Apr 08
... Printer support from a web based application environment Printer support ... based application environment Printer support from a web based application ... the application can only work if the customer downloads it and in addition ... application. My question is: Can we also support consumers printers in the same ...
2.
cScape, Clerkenwell, London
Areas of Expertise: cScape implemented the world's first ever live project on Microsoft Office SharePoint Server 2007 (MOSS), to deliver a Web 2.0-enabled website for Ministry of Sound • cScape has brought together all its consulting services forming the Customer Engage.....
Clients: Microsoft, Barclays, Ministry of Sound, Peugeot
3.
Aardvark Media Limited, London
... helping our clients deliver outstanding customer experiences online. Our solutions ... PostGreSQL, Opensource, Unix, Hosting, Support, Documentation, Project Management ... Statistics, Web Reporting, Online customer Service. Solutions for business ... development, hosting and support services. We build customer focused websites ...
4.
Synthetix, Cowley Road, Cambridge, South East
Areas of Expertise: Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - .....
Clients: BBC Online, Berkeley Homes, BT, Ford
5.
Kainos, Northern Ireland
... 9057 1100 Kainos is an eBusiness and customer relationship management specialist ... leading edge technology solutions for customers in the Financial Services ... delivering quality solutions that enable our customers to grow their businesses, ... through better communication with their customers. Founded in 1986 the company ...
6.
Prior Analytics, Surrey, London
... Prior Analytics are specialists in Customer Relationship Management Solutions ... providing flexible customer relationship, contact management, customer service ... helpdesk solutions for sales, CRM, support and marketing professionals ... Analytics provides products, services, support and training for its solutions ...
7.
Trinicom, Cambridge, South East
Areas of Expertise: Web self-service, e-mail response management, Call Managament, Web Chat, White Mail.....
Clients: More than 180 customers in Europe
1.
ID10T
Description: Tech-support speak for an annoying customer. The letters and numbers actually spell the word "idiot". Frustrated tech support staff sometimes ask customers to enter this in the configuration files o.....
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