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Research

 
1. Email Marketing - Roundtable Briefing, October 2006, 31 Oct 2006
Organisation: E-consultancy, Price: Free
Description: This 10-page briefing is a summary of an E-consultancy roundtable on email marketing (free access). The document contains a write-up of the discussion, an overview of the UK email market, the latest statistics and a section on useful resources. Among the topics discussed were: measuring effectiveness of campaigns, list re-engagement, importance of email hierarchy, newsletters, deliverability and future trends. Attendees included internet marketing experts from the following organisations: Argos, Alchemy Worx, CheetahMail, e-Dialog, ExactTarget, Fidelity, MCC, RedEye, Rocketseed and Signet......
2. Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources. Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents. Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......

News

 
1. UK fund management companies are failing to meet investors’ demands for Internet-based customer service, 25 September 2006
... investors’ demands for Internet-based customer service London, UK – September ... range of channels – including email, web self-service, online chat and telephone ... these technologies, according to a customer service audit released today by ... Corporation ( , a market leader in enterprise Customer Interaction Management (CIM ...
2. P&O Ferries embraces Talisma’s advanced email customer service capabilities, 21 May 2007
... Talisma’s advanced email customer service capabilities Talisma Email helps P ... Ferries’ staff to increase speed of customer responses ... Corporation ( , the leading provider of Customer Interaction Management (CIM ... advanced email management software, Talisma Email , to help its customer service ...
3. Talisma partners with BT Global Services for customer intelligence portfolio, 14 August 2007
... Talisma partners with BT Global Services for customer intelligence portfolio ... Corporation ( , the market leader in Customer Interaction Management (CIM ... Talisma CIM suite as part of the BT Customer Intelligence (CI) proposition ... range of technologies to improve the customer experience and efficiency. ...
4. EXACTTARGET UNVEILS INTEGRATION TO MICROSOFT DYNAMICS CRM AT CONVERGENCE 2007, 13 March 2007
... in on-demand email software solutions for permission-based email marketing ... ExactTarget for Microsoft CRM makes customer data actionable, enabling marketers ... deliver and track dynamic email campaigns. All updates to customer profiles and ... guaranteeing a 360-degree view into customer data. “By seamlessly tying ...
5. Transversal Sales Engine now available for all website search solutions, 17 April 2007
... offers, promotions and information for customers, based on their keyword or ... language searches, in order to improve customer satisfaction and dramatically ... personal banking website. 12 per cent of customers are responding to product ... invested heavily in online search and customer service solutions, but in the majority ...
6. Multi-channel retailers 'offer better customer service', 14 September 2007
... channel retailers 'offer better customer service' The firm said its findings ... its findings showed “delivery and customer service performance is just as ... product search, payment, delivery and customer service.” The study focuses ... retailers, however, delivered better customer service, especially over the telephone ...
7. e-inbusiness expands its product portfolio to include a Web Analytics Consultancy and Training Service, 7 April 2008
... Consultancy and Training Service Leading multi-channel full service eCommerce ... Analytics Consultancy and Training Service. Led by specialist web analytics ... years analytics experience, this new service focuses on helping businesses ... analytical insight. In addition, the service helps businesses to identify ...

Forum

 
1. Private IP and subdomain delegation, Internet Marketing Forum, dungdinhmanh, 15 Nov 07
... filtering / Spam Filtering,Anti-Virus,Email Aliases (Forwarders),Email Autoresponders ... Core Performance Servers, Denial of Service Protection (DDOS),UPS Power ... Control Panel [ Try It ],SPAM Safe™ Email - Save Time! , Top Tier Network ... Back Guarantee ,Secure POP3/IMAP/SMTP Email,Dreamweaver Compatible,OsCommerce ...
2. PPC Bid Management & Optimisation Tools, Internet Marketing Forum, achayan, 5 Dec 07
... & Optimisation Tools PPC Bid Management & Optimisation Tools           ... also signed-up for AIT web hosting services (( to sell his Home Security ... tyBit adScriber™ and AIT web hosting customer.” AIT is providing Free ... optimization (SEO) for its adScriber™ hosting customers to increase their natural ...
3. The New Rules of Email Marketing, Internet Marketing Forum, JulieJoseph, 25 Apr 06
... The New Rules of Email Marketing The New Rules of Email Marketing Since ... our 'credentials' Your partner for email marketing success Silverpop ... permission-based email marketing solutions, strategies and services for brand ... value and richest feature set among email service providers. Forrester Research ...
4. The New Rules of Email Marketing, Internet Marketing Forum, becva, 25 Apr 06
... The New Rules of Email Marketing The New Rules of Email Marketing That ... naiive) that just signed a private email address up to every company without ... barriers to conversion exist from a customer perspective. On 10:25:05 ... our 'credentials' Your partner for email marketing success Silverpop ...
5. The New Rules of Email Marketing, Internet Marketing Forum, DavidWilliams, 25 Apr 06
... The New Rules of Email Marketing The New Rules of Email Marketing hi there ... information as to what will be done with the email address and details (though I ... particular sign up and the confirmation emails I have seen Silverpop has a sensible ... Something I might bring up in the Email Marketing Round Table tomorrow ...
6. The New Rules of Email Marketing, Internet Marketing Forum, becva, 25 Apr 06
... The New Rules of Email Marketing The New Rules of Email Marketing I have ... being contacted BDM after signing up to email lists) , and while I don't like ... much choice should be given to the customer as possible. If I am asked ... like to contact customers by phone, to offer appropriate services - if you ...
7. Private IP and subdomain delegation, Internet Marketing Forum, dungdinhmanh, 15 Nov 07
... filtering / Spam Filtering,Anti-Virus,Email Aliases (Forwarders),Email Autoresponders ... Core Performance Servers, Denial of Service Protection (DDOS),UPS Power ... Control Panel [ Try It ],SPAM Safe™ Email - Save Time! , Top Tier Network ... Back Guarantee ,Secure POP3/IMAP/SMTP Email,Dreamweaver Compatible,OsCommerce ...

Supplier Directory

 
1. Telecity, London
Areas of Expertise: Services include: - Data centre services, colocation, hosting - Resilient IP and networking services - Remote and off-site data storage and backup - Protection from malicious attack (DDoS/anti-virus etc..) - Monitoring services - 24x7x365 on-si.....
Clients: Friends Reunited, EHS Brann Group, Code Computer Love, Fernhart New Media
2. Lyris, London
Areas of Expertise: Email Marketing Software, Email Marketing Listhosting, Email Deliverability Optimisation Service: Emailadvisor, Email Marketing Consultancy and Professional Services.....
Clients: Arsenal, Net-A-Porter, Figleaves.com, Unison
3. Site Intelligence Ltd, Didcot, Oxon, South East
Areas of Expertise: We are specialists in website visitor analysis and closed-loop email marketing. We offer software systems, services and expert consultancy in visitor intelligence......
Clients: Argos Boots Workthing Expedia, McDonald's Linguaphone The First Resort LloydsTSB Create Services Sporting Index Smile Britannia Building Society B&Q Jobsite Direct Wines
4. Spider Online, Glasgow, Scotland
... 5 Key points about Spider • 1) Service Delivery • Leading edge technology ... Strong account management and client service • Deliver on time and on budget ... • 3) Technological Skills base • Customer/User centric built websites ... experience • 4) Technical innovation • Email marketing system development ...
5. Paraspar eCommerce Solutions, Middlesex, South East
Areas of Expertise: eCommerce Solutions, eCommerce Hosting, eCommerce Software, eCommerce Agency, eCommerce Content Management, Catalogue Management, email marketing, search engine marketing, affiliate marketing. B2C & B2B for mailorder, retail, distribution......
Clients: www.hotelchocolat.com, www.hotelchocolat.co.uk, www.bestdirect.tv, www.jmldirect.com
6. Responsewave Ltd., London
... campaigns. As a trusted Application Service Provider (ASP), we deliver scalable ... clients to reach their most valuable customer segments. Our approach identifies ... customers within your existing customers and rapidly acquires new valuable ... repeated visits and recruiting new customers within a matter of days - ...
7. Digiterre, The Quadrangle, London
... Management (Julius Baer) Citco Fund Services FIM Asset Management Marshall ... Customer Relationship Management (CRM), and Email Campaign Mangement tools ... we can provide bespoke development services to ensure that you get a customised ... client reporting and investor self-service Digital Markets Integration ...

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