Service Level Agreement (SLA) - Web Project Template Files
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Compliance - Web Project Template Files »
Compliance | Contains files: Contract for Web Services, Privacy Policy, Service Level Agreement, Website User Agreement..... |
Overview
Web Project Template Files: Compliance
Authors: Sonia Kay, E-consultancy and other expert contributors
Title: Service Level Agreement
About this Guide
In the same way that the project specification documents are designed to make it very clear to all parties concerned what is being delivered, and by whom and for how much, the SLA defines the level of service the client can expect on an ongoing basis, and what the costs involved are likely to be.
The Service Level Agreement Content List is a MS Word document that contains a list of the content that you would expect to be detailed within such an agreement. As such the document can be used as a checklist to ensure that the important parts of any maintenance agreement are correctly specified post development.
NB: Refer also to the Contract covered in Section 3.1 which gives an example of the actual legal language that would go into a contract covering maintenance and support services.
Download
The following files are available for download. Right click and choose 'Save Link / Target as' to save the file to your computer:
Download "Read Me First (Word)" (386 kb .doc) »
Download "Read Me First (PDF)" (307.3 kb .pdf) » 
Download "E-consultancy Maintenance SLA (Word)" (69.1 kb .doc) »
