Service Level Agreements (SLAs) – Roundtable Output, September 2005
A short briefing based on last week's E-consultancy Service Level Agreements (SLAs) roundtable, where key trends, issues, tips and tricks were discussed by attendees.
The main subjects covered were: "Service Level Agreements between organisations and third party suppliers such as hosting companies and web agencies" and "Internal (inter-departmental) SLAs".
Attendees included: E-consultancy, iCompli, Intercea, Legal and General, Lewis Silkin, Lloyds TSB, Orange and Pillsbury Winthrop Shaw Pittman.
Topic Relevant Keywords
SLAs, service, level, agreements, agreement, performance, monitoring, website, incentivisation
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