Online Customer Service - Roundtable Briefing, March 2006

A free roundtable report to help you understand the key trends, issues and opportunities in online customer service, which is a no-brainer and helps you improve customer loyalty and customer satisfaction.

Subjects covered:
1. Progress made in online customer service
2. Secrets (and barriers) to successful implementation
3. Identifying valuable customers
4. Using proactive interactions to generate sales opportunites
5. Cost of customer service by channel/business case
6. Online customer service trends

E-consultancy roundtables are attended by senior E-consultancy personnel, along with corporate subscribers, agencies and technology vendors.

Attendees: AXA-PPP, Creative Virtual, GfK, Net-A-Porter, O2, Post Office, realwebsales.com, Proficient, Royal Mail, Synthetix, Talisma.

Download

The following files are available for download. Right click and choose 'Save Link / Target as' to save the file to your computer:

 Download "Online Customer Service - Roundtable Briefing, March 2006" (143.4 kb .doc) »