Service Level Agreement (SLA) - Web Project Template Files | About

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Title:	Service Level Agreement (SLA) - Web Project Template Files
Type:	Publication / Report
Published:	27 September 2007

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More info on 'Service Level Agreement (SLA) - Web Project Template Files'

Service Level Agreement (SLA) - Web Project Template Files - Sonia Kay, Ashley Friedlein, E-consultancy, September 2007

Overview

Web Project Template Files: Compliance
Authors: Sonia Kay, E-consultancy and other expert contributors
Title: Service Level Agreement

About this Guide

In the same way that the project specification documents are designed to make it very clear to all parties concerned what is being delivered, and by whom and for how much, the SLA defines the level of service the client can expect on an ongoing basis, and what the costs involved are likely to be.

The Service Level Agreement Content List is a MS Word document that contains a list of the content that you would expect to be detailed within such an agreement. As such the document can be used as a checklist to ensure that the important parts of any maintenance agreement are correctly specified post development.

NB: Refer also to the Contract covered in Section 3.1 which gives an example of the actual legal language that would go into a contract covering maintenance and support services.

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