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Company |
Trinicom |
| Address | Building 7200, Cambridge Research Park, Waterbeach, Cambridge South East CB25 9TL |
| Other office locations | Holland, Belguim, France, Germany, North America |
| Number of staff | 31-60 |
| Expertise | Web self-service, e-mail response management, Call Managament, Web Chat, White Mail |
| Clients | More than 180 customers in Europe |
| Description (taken from their website) |
Trinicom is the European leader in Web self-service, E-mail response, Call Managment, Web Chat, White Mail support software. The company develops, implements and supports it’s software product: T5.
T5 is a software application, based on standard internet technologies, targeted to support the customer contact process in any organisation. Organisations using the T5 can respond quickly and consistently to customer queries through multiple channels using a single knowledge base. Trinicom delivers the vision where an integrated customer contact strategy drives all communications with an organisation’s customers. Central to this vision is a single central knowledge base from which all contact channels draw their information and in which all contact instances are stored. The customer should be able to select any channel of communication and still receive the same level of service. Trinicom supports all channels and believes that self-service or e-mail response management is most effective when it is part of an integrated customer contact strategy. Many leading organisations, such as Volkwagen, Audi, British Luxury, World Challenge, ClientLogic, Rabobank and Tiscali, already trust Trinicom to manage the customer contact processes. As a European leader and the only supplier of integrated eService software, Trinicom is well positioned to assist with your requirements, too. For more information please visit our website:www.trinicom.uk.com or contact our UK office: 01223 815663 |
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