Visit their site »

creative virtual

[ Sponsored Links ]

Advertise here »

Creative Virtual

« Back Search Providers Directory»

 

Company

Creative Virtual
URL
http://www.creativevirtual.com
E-mail chris@creativevirtual.com
Address 85-87 Bayham Street
London
NW1 0AG
Expertise Specialists in the development and deployment of Lingubot™ technology. The Lingubot is a virtual, interactive assistant capable of holding conversations with digital users in real time, 24/7. Lingubots are deployed in a wide range of businesses; from customer service to entertainment. These days, it’s every customer’s right to abandon a web journey and use other channels like email, phone and SMS, to contact you instead. But what if they don’t need to? What if there was a way of automating - yet humanising - the internet in a way that delivered excellent customer service, helped drive sales – whilst simultaneously driving down your own costs…? Our Lingubot technology does all this and more, today - for some of the world’s biggest brands, across a range of platforms.
Clients BBC
Nationwide Building Society
cahoot
Lloyds TSB Insurance
Lloyds TSB
Norwich Union
Legal & General
Onerailway
Novartis
Schering Healthcare
Swiftcall
Opera Telecom
Foundation for Credit Counselling
Hybyte
Switchfire
Premium Numbers
Description
(taken from their website)		 Creative Virtual are the exclusive distributor of Lingubot technology in the UK and Ireland – and have some 15 years’ experience working with natural language web applications. In that time we have built more than 100 Lingubots for brands including the BBC, Lloyds TSB, cahoot, Nationwide Building Society and Schering-Plough healthcare.

Links to some of the Internet-based Lingubots:

IKEA (http://www.ikea.co.uk, http://www.ikea-usa.com, http://www.ikea.de, www.ikea.se, http://www.ikea.fr, http://www.ikea.nl - click on IKEA help centre - Anna)

Between these five websites, Anna is having over 12,000 'conversations' per day, making her probably the busiest virtual help assistant in the world. To illustrate the conversational/form-filing capabilities, try asking:

Nearest store:
Q. Where is my nearest store?
(after entering your postcode)
Q. How do I get there?

Missing parts:
Q. There's a missing part.
(and then take the "send it" option)
(go through the conversation - and at the end Anna will present a completed IKEA Missing Parts Form).

Lloyds TSB (http://www.lloydstsb.com - go into Credit cards or Loans and click on 'Ask a question')

Notice the related FAQs. There's also context in terms of where the Lingubot is called from (e.g. loans / credit cards).

National Express (http://www.nationalexpress.com – click on ask ’one’)

Valerie is an online customer services representative who answers questions about 'one' train services

Lloyds Insurance (http://www.insurance.co.uk, www.screentrade.co.uk - click on online assistant)

Cahoot (http://www.cahoot.com - click on any questions?)

Here's a recent quote from the Operations Development Manager at cahoot:

"Customer feedback about Any Questions has been excellent and from a service point of view, using the Lingubot means we can help more customers more efficiently".

London Borough of Newham (http://www.ndfc.co.uk - click on Ask Splodge)

Splodge helps website visitors find information about the local community.

Alfa Romeo (http://www.alfaromeo.it)

A high-profile Italian language example.

Daimler Chrysler (http://www.smart.de - click on Aisa)

A high-profile German language example.

And to see the more advanced conversational capabilities of the Lingubot technology, have a chat with Elbot (http://www.elbot.com).
Subscribe for only €299