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<rss version="2.0"><channel><title>E-consultancy - Utilities and Energy - Internet Marketing News and Blogs</title><link>http://www.e-consultancy.com/news-blog/tag-22/utilities-and-energy.xml</link><description>E-consultancy: Utilities and Energy - Internet Marketing News and Blogs</description><language>en-UK</language><copyright>Copyright 2008 E-consultancy.com</copyright><generator>E-consultancy.com</generator><image><url>http://www.e-consultancy.com/images/feed-thumbnail.jpg</url><title>E-consultancy Internet Marketing News</title><link>http://www.e-consultancy.com/</link></image><item><category domain="http://www.e-consultancy.com/news-blog/topic_2/strategy-and-planning.html">Strategy and Planning</category><category domain="http://www.e-consultancy.com/news-blog/topic_11/online-pr.html">Online PR</category><category domain="http://www.e-consultancy.com/news-blog/topic_13/web-measurement-and-analytics.html">Web Measurement and Analytics</category><category domain="http://www.e-consultancy.com/news-blog/topic_35/communities.html">Communities</category><category domain="http://www.e-consultancy.com/news-blog/tag_4/web-2-0.html">Web 2.0</category><category domain="http://www.e-consultancy.com/news-blog/tag_6/social-media.html">Social Media</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_63/legal.html">Legal</category><category domain="http://www.e-consultancy.com/news-blog/phrase_brand-jacking_1/brand-jacking.html">brand jacking</category><category domain="http://www.e-consultancy.com/news-blog/phrase_twitter_1/twitter.html">Twitter</category><title>Did Exxon Mobil get 'brand jacked' or did Twitter users get 'punk'd'?</title><author>Drama 2.0 &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>Did you know that Exxon Mobil has "<i>supported local NGOs in Angola and Indonesia to develop their capacity to effectively partner with multinational companies</i>"?</b>
</p><p>Or that "<i>Exxon Mobil has spent over $13m in the Save The Tiger Fund since 1992</i>"?</p>]]></description><link>http://www.e-consultancy.com/news-blog/366117/did-exxon-mobil-get-brand-jacked-or-did-twitter-users-get-punk-d.html</link><comments>http://www.e-consultancy.com/news-blog/366117/did-exxon-mobil-get-brand-jacked-or-did-twitter-users-get-punk-d.html#comments</comments><pubDate>Tue, 12 Aug 2008 07:45:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/366117/did-exxon-mobil-get-brand-jacked-or-did-twitter-users-get-punk-d.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_2/strategy-and-planning.html">Strategy and Planning</category><category domain="http://www.e-consultancy.com/news-blog/topic_10/e--mail-marketing.html">E-mail Marketing</category><category domain="http://www.e-consultancy.com/news-blog/topic_32/e--commerce.html">E-commerce</category><category domain="http://www.e-consultancy.com/news-blog/topic_40/business-to-business.html">Business to Business</category><category domain="http://www.e-consultancy.com/news-blog/tag_7/social-networking.html">Social Networking</category><category domain="http://www.e-consultancy.com/news-blog/tag_11/consumer-goods.html">Consumer Goods</category><category domain="http://www.e-consultancy.com/news-blog/tag_13/entertainment.html">Entertainment</category><category domain="http://www.e-consultancy.com/news-blog/tag_14/property.html">Property</category><category domain="http://www.e-consultancy.com/news-blog/tag_15/automotive.html">Automotive</category><category domain="http://www.e-consultancy.com/news-blog/tag_16/financial-services.html">Financial Services</category><category domain="http://www.e-consultancy.com/news-blog/tag_19/publishing.html">Publishing</category><category domain="http://www.e-consultancy.com/news-blog/tag_20/retail.html">Retail</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_41/research.html">Research</category><category domain="http://www.e-consultancy.com/news-blog/tag_45/shopping.html">Shopping</category><category domain="http://www.e-consultancy.com/news-blog/tag_66/venture-capital.html">venture capital</category><category domain="http://www.e-consultancy.com/news-blog/phrase_e--mail-marketing_1/e--mail-marketing.html">E-mail Marketing</category><category domain="http://www.e-consultancy.com/news-blog/phrase_email_1/email.html">email</category><category domain="http://www.e-consultancy.com/news-blog/phrase_open-rates_1/open-rates.html">Open rates</category><category domain="http://www.e-consultancy.com/news-blog/phrase_strategy-and-planning_1/strategy-and-planning.html">Strategy and Planning</category><title>Email Marketing: Making Bacn not Spam</title><author>Dela Quist &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>Dela Quist looks at why 40% of subscribers to an email database may not open a single message they are sent for six months or more.</b>
</p><p>He says this is not necessarily a bad thing as they are ‘unemotionally subscribed’ – they still want to receive messages from you but are not in a position to take up your offer today. </p>]]></description><link>http://www.e-consultancy.com/news-blog/364703/email-marketing-making-bacn-not-spam.html</link><comments>http://www.e-consultancy.com/news-blog/364703/email-marketing-making-bacn-not-spam.html#comments</comments><pubDate>Tue, 4 Dec 2007 13:18:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/364703/email-marketing-making-bacn-not-spam.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_2/strategy-and-planning.html">Strategy and Planning</category><category domain="http://www.e-consultancy.com/news-blog/topic_12/online-advertising.html">Online Advertising</category><category domain="http://www.e-consultancy.com/news-blog/tag_1/google.html">Google</category><category domain="http://www.e-consultancy.com/news-blog/tag_11/consumer-goods.html">Consumer Goods</category><category domain="http://www.e-consultancy.com/news-blog/tag_14/property.html">Property</category><category domain="http://www.e-consultancy.com/news-blog/tag_15/automotive.html">Automotive</category><category domain="http://www.e-consultancy.com/news-blog/tag_16/financial-services.html">Financial Services</category><category domain="http://www.e-consultancy.com/news-blog/tag_20/retail.html">Retail</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_41/research.html">Research</category><category domain="http://www.e-consultancy.com/news-blog/tag_46/search.html">Search</category><title>Online ad spending up 40%, overtakes direct mail</title><author>Richard Maven &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>The IAB’s online ad spending figures for the first half of the year are out, and show a gain of 41.3% to a half-year record of £1.33bn.</b>
</p><p>Online now accounts for just under 15% of the total ad market in the UK and could reach £2.75bn this year, according to the group. </p><p>It <a href="http://www.e-consultancy.com/news-blog/362973/online-ad-spend-overtakes-newspapers.html" target="_self">passed £2bn</a> for the first time last year.</p>]]></description><link>http://www.e-consultancy.com/news-blog/364345/online-ad-spending-up-40-overtakes-direct-mail.html</link><comments>http://www.e-consultancy.com/news-blog/364345/online-ad-spending-up-40-overtakes-direct-mail.html#comments</comments><pubDate>Tue, 2 Oct 2007 09:39:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/364345/online-ad-spending-up-40-overtakes-direct-mail.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_11/online-pr.html">Online PR</category><category domain="http://www.e-consultancy.com/news-blog/tag_1/google.html">Google</category><category domain="http://www.e-consultancy.com/news-blog/tag_15/automotive.html">Automotive</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_58/hardware.html">Hardware</category><title>Google plugs in green car initiative</title><author>Robert Andrews &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>Google has announced a philanthropic initiative aimed at reducing carbon emissions by popularising electric-powered cars.</b>
</p><p>Part of the <a href="http://www.google.org" target="_blank">google.org</a> philanthropy project, <a href="http://www.google.org/recharge/" target="_blank">RechargeIT</a> is offering $1m to think-tanks looking at ways to drive up use of electric and hybrid vehicles.</p>]]></description><link>http://www.e-consultancy.com/news-blog/363603/google-plugs-in-green-car-initiative.html</link><comments>http://www.e-consultancy.com/news-blog/363603/google-plugs-in-green-car-initiative.html#comments</comments><pubDate>Tue, 19 Jun 2007 10:00:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/363603/google-plugs-in-green-car-initiative.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/tag_18/public-sector.html">Public Sector</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_55/broadband.html">Broadband</category><category domain="http://www.e-consultancy.com/news-blog/tag_63/legal.html">Legal</category><title>Govt 'must act' to ensure super-fast broadband</title><author>Robert Andrews &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>The UK government must do more to ensure consumers get broadband well in excess of the speeds offered by today's packages, according to a telecoms advisory group.</b>
</p><p>Although 50% of all adults live in a home with 'broadband', according to a recent Ofcom report, the <a href="http://www.broadbanduk.org" target="_blank">Broadband Stakeholders Group</a> <a href="http://www.broadbanduk.org/content/view/236/7/" target="_blank">warned</a> that current speeds will be too slow to handle the requirements of the most bandwidth-hungry businesses by 2012.</p>]]></description><link>http://www.e-consultancy.com/news-blog/363075/govt-must-act-to-ensure-super--fast-broadband.html</link><comments>http://www.e-consultancy.com/news-blog/363075/govt-must-act-to-ensure-super--fast-broadband.html#comments</comments><pubDate>Mon, 16 Apr 2007 08:25:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/363075/govt-must-act-to-ensure-super--fast-broadband.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_2/strategy-and-planning.html">Strategy and Planning</category><category domain="http://www.e-consultancy.com/news-blog/topic_12/online-advertising.html">Online Advertising</category><category domain="http://www.e-consultancy.com/news-blog/topic_30/search-engine-marketing.html">Search Engine Marketing</category><category domain="http://www.e-consultancy.com/news-blog/tag_1/google.html">Google</category><category domain="http://www.e-consultancy.com/news-blog/tag_2/yahoo.html">Yahoo</category><category domain="http://www.e-consultancy.com/news-blog/tag_3/microsoft.html">Microsoft</category><category domain="http://www.e-consultancy.com/news-blog/tag_11/consumer-goods.html">Consumer Goods</category><category domain="http://www.e-consultancy.com/news-blog/tag_13/entertainment.html">Entertainment</category><category domain="http://www.e-consultancy.com/news-blog/tag_15/automotive.html">Automotive</category><category domain="http://www.e-consultancy.com/news-blog/tag_16/financial-services.html">Financial Services</category><category domain="http://www.e-consultancy.com/news-blog/tag_17/healthcare.html">Healthcare</category><category domain="http://www.e-consultancy.com/news-blog/tag_20/retail.html">Retail</category><category domain="http://www.e-consultancy.com/news-blog/tag_21/online-travel.html">Online Travel</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_23/google-adsense.html">Google Adsense</category><category domain="http://www.e-consultancy.com/news-blog/tag_24/google-adwords.html">Google Adwords</category><category domain="http://www.e-consultancy.com/news-blog/tag_46/search.html">Search</category><category domain="http://www.e-consultancy.com/news-blog/phrase_ppc_1/ppc.html">PPC</category><category domain="http://www.e-consultancy.com/news-blog/phrase_paid-search_1/paid-search.html">paid search</category><category domain="http://www.e-consultancy.com/news-blog/phrase_keyword-strategy_1/keyword-strategy.html">keyword strategy</category><title>Understanding different types of keyphrases for PPC success</title><author>Chris Lake &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>The majority of search queries consist of more than word - over the past decade searchers have gradually increased the amount of words per query, from 1.2 in 1998 to 3.3 in 2006.</b>
</p><p>Partly, this is because there is more noise to cut through on search engines like Google and Yahoo. But it is also about savvier searchers, finessing their query to return the most relevant results. </p><p>If you are running paid search marketing campaigns you need to understand how search queries indicate propensity to convert, and customer value. </p><p>Figuring this out can make a big difference to your return on investment from PPC campaigns...</p>]]></description><link>http://www.e-consultancy.com/news-blog/362146/understanding-different-types-of-keyphrases-for-ppc-success.html</link><comments>http://www.e-consultancy.com/news-blog/362146/understanding-different-types-of-keyphrases-for-ppc-success.html#comments</comments><pubDate>Wed, 15 Nov 2006 18:19:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/362146/understanding-different-types-of-keyphrases-for-ppc-success.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_31/online-surveys-research.html">Online Surveys &amp; Research</category><category domain="http://www.e-consultancy.com/news-blog/topic_36/online-customer-service.html">Online Customer Service</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_55/broadband.html">Broadband</category><category domain="http://www.e-consultancy.com/news-blog/phrase_broadband-customer-service_1/broadband-customer-service.html">broadband customer service</category><category domain="http://www.e-consultancy.com/news-blog/phrase_uswitch_1/uswitch.html">uswitch</category><title>Survey shows dissatisfaction with broadband providers</title><author>Graham Charlton &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>Despite falling broadband prices, customers' satisfaction with their broadband service providers has fallen by 9% over the last year.</b>
</p><p>In a <a href="http://www.yougov.com/" target="_blank">YouGov</a> survey of more than 11,000 broadband customers, conducted for <a href="http://www.uswitch.com/" target="_blank">uSwitch</a>, Orange and TalkTalk were both rated bottom for the services they offered, even though both launched ‘free broadband’ packages this year.</p>]]></description><link>http://www.e-consultancy.com/news-blog/362129/survey-shows-dissatisfaction-with-broadband-providers.html</link><comments>http://www.e-consultancy.com/news-blog/362129/survey-shows-dissatisfaction-with-broadband-providers.html#comments</comments><pubDate>Tue, 14 Nov 2006 13:39:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/362129/survey-shows-dissatisfaction-with-broadband-providers.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_2/strategy-and-planning.html">Strategy and Planning</category><category domain="http://www.e-consultancy.com/news-blog/topic_34/accessibility.html">Accessibility</category><category domain="http://www.e-consultancy.com/news-blog/tag_11/consumer-goods.html">Consumer Goods</category><category domain="http://www.e-consultancy.com/news-blog/tag_12/online-gaming.html">Online Gaming</category><category domain="http://www.e-consultancy.com/news-blog/tag_13/entertainment.html">Entertainment</category><category domain="http://www.e-consultancy.com/news-blog/tag_15/automotive.html">Automotive</category><category domain="http://www.e-consultancy.com/news-blog/tag_16/financial-services.html">Financial Services</category><category domain="http://www.e-consultancy.com/news-blog/tag_18/public-sector.html">Public Sector</category><category domain="http://www.e-consultancy.com/news-blog/tag_19/publishing.html">Publishing</category><category domain="http://www.e-consultancy.com/news-blog/tag_20/retail.html">Retail</category><category domain="http://www.e-consultancy.com/news-blog/tag_21/online-travel.html">Online Travel</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_59/software.html">Software</category><category domain="http://www.e-consultancy.com/news-blog/phrase_segala_1/segala.html">Segala</category><category domain="http://www.e-consultancy.com/news-blog/phrase_w3c_1/w3c.html">W3C</category><category domain="http://www.e-consultancy.com/news-blog/phrase_trustmark_1/trustmark.html">Trustmark</category><title>Accessibility - are 'trustmarks' the answer?</title><author>Chris Lake &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>Accessibility group Segala’s recently-launched partner programme has been adopted by a number of agencies in recent weeks, which can now award ‘trustmarks’ to accessible websites.</b>
</p>]]></description><link>http://www.e-consultancy.com/news-blog/361985/accessibility--are-trustmarks-the-answer.html</link><comments>http://www.e-consultancy.com/news-blog/361985/accessibility--are-trustmarks-the-answer.html#comments</comments><pubDate>Mon, 30 Oct 2006 15:14:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/361985/accessibility--are-trustmarks-the-answer.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_2/strategy-and-planning.html">Strategy and Planning</category><category domain="http://www.e-consultancy.com/news-blog/topic_30/search-engine-marketing.html">Search Engine Marketing</category><category domain="http://www.e-consultancy.com/news-blog/tag_1/google.html">Google</category><category domain="http://www.e-consultancy.com/news-blog/tag_2/yahoo.html">Yahoo</category><category domain="http://www.e-consultancy.com/news-blog/tag_11/consumer-goods.html">Consumer Goods</category><category domain="http://www.e-consultancy.com/news-blog/tag_14/property.html">Property</category><category domain="http://www.e-consultancy.com/news-blog/tag_15/automotive.html">Automotive</category><category domain="http://www.e-consultancy.com/news-blog/tag_16/financial-services.html">Financial Services</category><category domain="http://www.e-consultancy.com/news-blog/tag_20/retail.html">Retail</category><category domain="http://www.e-consultancy.com/news-blog/tag_21/online-travel.html">Online Travel</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_24/google-adwords.html">Google Adwords</category><category domain="http://www.e-consultancy.com/news-blog/tag_41/research.html">Research</category><category domain="http://www.e-consultancy.com/news-blog/tag_46/search.html">Search</category><category domain="http://www.e-consultancy.com/news-blog/phrase_search-marketing-strategy_1/search-marketing-strategy.html">search marketing strategy</category><category domain="http://www.e-consultancy.com/news-blog/phrase_keyword-strategy_1/keyword-strategy.html">keyword strategy</category><category domain="http://www.e-consultancy.com/news-blog/phrase_consumer-search-trends_1/consumer-search-trends.html">consumer search trends</category><title>Opinion - Search paths to success</title><author>Guest Author &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<i>By Andrew Hood, Lynchpin Managing Director</i>
</p><p>
	<b>The concept of keyword success is hardly new. The growth of search marketing has, arguably, been fuelled by the ability to track the sales delivered by individual clicks, conversion rates and keyword return on investment.</b>
</p>]]></description><link>http://www.e-consultancy.com/news-blog/361965/opinion--search-paths-to-success.html</link><comments>http://www.e-consultancy.com/news-blog/361965/opinion--search-paths-to-success.html#comments</comments><pubDate>Wed, 25 Oct 2006 13:30:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/361965/opinion--search-paths-to-success.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_8/content-management.html">Content Management</category><category domain="http://www.e-consultancy.com/news-blog/topic_35/communities.html">Communities</category><category domain="http://www.e-consultancy.com/news-blog/tag_6/social-media.html">Social Media</category><category domain="http://www.e-consultancy.com/news-blog/tag_11/consumer-goods.html">Consumer Goods</category><category domain="http://www.e-consultancy.com/news-blog/tag_12/online-gaming.html">Online Gaming</category><category domain="http://www.e-consultancy.com/news-blog/tag_13/entertainment.html">Entertainment</category><category domain="http://www.e-consultancy.com/news-blog/tag_14/property.html">Property</category><category domain="http://www.e-consultancy.com/news-blog/tag_15/automotive.html">Automotive</category><category domain="http://www.e-consultancy.com/news-blog/tag_16/financial-services.html">Financial Services</category><category domain="http://www.e-consultancy.com/news-blog/tag_17/healthcare.html">Healthcare</category><category domain="http://www.e-consultancy.com/news-blog/tag_18/public-sector.html">Public Sector</category><category domain="http://www.e-consultancy.com/news-blog/tag_19/publishing.html">Publishing</category><category domain="http://www.e-consultancy.com/news-blog/tag_20/retail.html">Retail</category><category domain="http://www.e-consultancy.com/news-blog/tag_21/online-travel.html">Online Travel</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_43/blogs-and-blogging.html">Blogs and Blogging</category><category domain="http://www.e-consultancy.com/news-blog/phrase_corporate-blogging_1/corporate-blogging.html">corporate blogging</category><category domain="http://www.e-consultancy.com/news-blog/phrase_business-blogs_1/business-blogs.html">business blogs</category><category domain="http://www.e-consultancy.com/news-blog/phrase_business-blogging_1/business-blogging.html">business blogging</category><title>London business blogging event – last call</title><author>Chris Lake &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>So we’re less than two days away from our Blogging for Business event, taking place here in London this Wednesday.</b>
</p><p>There are about 10 places left, so consider this a last call.</p>]]></description><link>http://www.e-consultancy.com/news-blog/361946/london-business-blogging-event-last-call.html</link><comments>http://www.e-consultancy.com/news-blog/361946/london-business-blogging-event-last-call.html#comments</comments><pubDate>Mon, 23 Oct 2006 17:35:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/361946/london-business-blogging-event-last-call.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_2/strategy-and-planning.html">Strategy and Planning</category><category domain="http://www.e-consultancy.com/news-blog/topic_30/search-engine-marketing.html">Search Engine Marketing</category><category domain="http://www.e-consultancy.com/news-blog/tag_1/google.html">Google</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_46/search.html">Search</category><category domain="http://www.e-consultancy.com/news-blog/tag_58/hardware.html">Hardware</category><title>California sun to power third of Googleplex</title><author>Robert Andrews &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>The world's biggest search engine is set to become America's biggest solar energy-producing office space when it begins converting its headquarters into a massive solar electricity park next month.</b>
	<b>
	</b>
</p>]]></description><link>http://www.e-consultancy.com/news-blog/361903/california-sun-to-power-third-of-googleplex.html</link><comments>http://www.e-consultancy.com/news-blog/361903/california-sun-to-power-third-of-googleplex.html#comments</comments><pubDate>Tue, 17 Oct 2006 11:53:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/361903/california-sun-to-power-third-of-googleplex.html</guid></item><item><category domain="http://www.e-consultancy.com/news-blog/topic_36/online-customer-service.html">Online Customer Service</category><category domain="http://www.e-consultancy.com/news-blog/tag_20/retail.html">Retail</category><category domain="http://www.e-consultancy.com/news-blog/tag_22/utilities-and-energy.html">Utilities and Energy</category><category domain="http://www.e-consultancy.com/news-blog/tag_41/research.html">Research</category><category domain="http://www.e-consultancy.com/news-blog/phrase_customer-service_1/customer-service.html">Customer service</category><category domain="http://www.e-consultancy.com/news-blog/phrase_telecoms_1/telecoms.html">telecoms</category><title>Telecoms companies criticised for poor online customer service</title><author>Graham Charlton &lt;postman@e-consultancy.com&gt;</author><description><![CDATA[<p>
	<b>New research has shown that online companies need to dramatically improve their customer service and offer more help to customers on their sites. Telecoms providers came off worst in the survey, with banking websites the best performers.</b>
</p><p>The survey, by eService provider Transversal, has revealed that customers often face waits of up to 2-3 days for their emails to be answered, a situation which is exacerbated by the lack of online help offered by some websites. Some 60% of customer emails are generated by the lack of available information on websites.</p>]]></description><link>http://www.e-consultancy.com/news-blog/361845/telecoms-companies-criticised-for-poor-online-customer-service.html</link><comments>http://www.e-consultancy.com/news-blog/361845/telecoms-companies-criticised-for-poor-online-customer-service.html#comments</comments><pubDate>Mon, 9 Oct 2006 13:31:00 UT</pubDate><guid>http://www.e-consultancy.com/news-blog/361845/telecoms-companies-criticised-for-poor-online-customer-service.html</guid></item></channel></rss>