... Customer Interaction Management (CIM) forum launches in Europe London ... exclusively on better managing online customer service, today announces its ... Setting the Course for an Exceptional Customer Experience” will bring together ... together companies with visionary online service and support operations, ...

... Answer™ tool in UK World’s leading online branded lingerie retailer debuts ... new social commerce tool that allows online consumers to research products ... Bazaarvoice hosts both services for the online lingerie retailer, and personally ... Ask & Answer taps the power of online communities to address the unanswered ...

... companies to deliver superior online customer service throughout the world ... the need to provide consistent online service worldwide is emerging as ... specific systems cannot meet global online service needs. Companies like ... Bank want to provide quick, consistent service from anywhere in the world through ...

... partner to deliver global web self-service Strategic alliance to accelerate ... alliance to accelerate adoption of online service across global financial ... companies to address customer needs and deliver advanced web self-service solutions ... Services sector. The shift in customer service from assisted banking channels ...

... online Transversal and Capita improve the service for TV Licensing's ... a new website service that aims to improve the online customer experience ... directly asking a person. The service allows customers who prefer ... allows customers who prefer to interact online to find the information they ...

... London, 28th March 2006:– Online customer service specialist, Synthetix ... Yorkshire Building Society (YBS). With online mortgage sales rising rapidly ... Society asked Synthetix to create an ‘online employee’ to be available 24 ... to be available 24/7 to deal with customer enquiries. The result was ...

... enlists 'Virtual Jenny' to enhance online customer satisfaction levels Cambridge ... Cambridge, 28th June 2006:– Online customer service specialist, Synthetix ... Synthetix’s unique SmartAgent self-service technology. The introduction ... and her role is to facilitate new customer registrations and assist wholesale ...

... Transversal's multi-channel self-service software uses advanced neural ... provide fast, accurate responses to customer queries, direct customers to ... Providing superior multi-channel customer service is the key differentiator ... software is proven to deliver improved service, reduced costs and increased ...

... Corporation ( , the leading provider of Customer Interaction Management (CIM ... Solutions with a comprehensive suite of Customer Interaction Management applications ... incorporate both telephony and online customer service technologies, to enable ... understanding of the unique challenges of the customer management industry and its ...

... billing and customer service growth Delivers improved customer service and ... provider ScottishPower ( is supporting online customer growth through Transversal ... intelligent web self-service for fast, accurate answers to customer queries ... their gas and electricity accounts online is a key part of ScottishPower ...