... QUERIES IN SIX DIFFERENT LANGUAGES Transversal to provide online multi ... lingual customer support to Nissan Transversal ( , the eService software ... service." Gerard Buckley, CEO of Transversal, said: "We are delighted ... information please go to -ENDS- About Transversal Founded in 1998 by two ...

... service! A survey undertaken by Transversal ( , the provider of dynamic ... India'! Gerard Buckley, CEO of Transversal, said: "Customers are still ... agents are stuck for the answer." Transversal has developed Metafaq to ... customers' questions online. Using Transversal's unique Memory Engine technology ...

... Information Service (RRIS), provided by Transversal, the Cambridge-based software ... information secure. RRIS is powered by Transversal's Metafaq technology. Metafaq ... unfolds." Dr Davin Yap, founder of Transversal said: "RRIS is a vital and ... crisis situation. The RRIS through Transversal's Metafaq ensures that the ...

... Cambridge-based e-service software company, Transversal ( , today announced the ... consistent answers. Dee Roche of Transversal says "The time and money ... efficiently Gerard Buckley, CEO of Transversal, said: "Staff and knowledge ... need arises!" -ENDS- About Transversal Founded in 1998 by two ...

... service and knowledge management company, Transversal ( , has warned that many ... inefficiently and inconsistently handled. Transversal has developed Metafaq to ... customer's questions online. Using Transversal's unique Memory EngineTM ... to us." Gerard Buckley, CEO of Transversal, said: "The pressures on ...

... October by customer service provider Transversal ( found similar levels ... survey. ( More recent research by Transversal has shown that the demand ...

... research published earlier this week by Transversal. Here are some of the ... customer service tools It gets worse. Transversal compared the results from ... online customer service tools, featuring Transversal and another 10 suppliers ...

... getting worse' The ( research, by Transversal, looked at the different ...

... Research carried out by eService provider Transversal found that two thirds (66 ... significant revenue,” said Davin Yap, CEO, Transversal. “These shocking results ...

... being answered within 3 minutes. ( Transversal CEO Davin Yap said: ...