... Transversal adds compliance to eService Guards against misselling and ... enables consistent customer response Transversal ( has launched a new compliance ... send out unsuitable messages. Using Transversal’s automated quarantine and ... industries,” commented Davin Yap, CEO, Transversal. “Our new compliance and ...

... Transversal e-service answers nearly half of Sony PlayStation's customer ... customer contact 31 August 2004 TRANSVERSAL E-SERVICE ANSWERS NEARLY ... PLAYSTATION'S CUSTOMER CONTACT Transversal's Metafaq now answers 47 ... Sony PlayStation's customer queries Transversal ( , the eService software ...

... but also potential pitfalls, believes Transversal Cambridge, UK, 9 July ... the view of web self-service leader Transversal ( , which has created a ... Roche, head of strategy and marketing, Transversal. “This is the perfect opportunity ... and responding to their needs.” Transversal’s technology can use the ...

... Transversal Showcase Self-Service Solution at Call Centre Expo 2003 Cambridge ... Cambridge-based software company, Transversal will be exhibiting and speaking ... between 16 and 17 September 2003. Transversal provides web-based customer ... majority of customer queries online. Transversal will be demonstrating how ...

... turn to web self-service for answers Transversal Web Self-Service Index shows ... information online, according to Transversal ( . Transversal’s Web Self-Service ... self-service increasing 107 per cent. Transversal’s annual Web Self-Service ... halves of 2006, questions asked through Transversal’s client web self-service ...

... Transversal makes online customer service smooth sailing for Brittany Ferries ... Europe’s leading ferry company, is using Transversal’s ( advanced web self-service ... increasing number of site visitors, Transversal’s Ask a Question solution ... complex enquiries. The investment in Transversal’s technology demonstrates ...

... AskHR interactive knowledge centre New Transversal AskHR solution provides ... take pressure off HR departments Transversal ( has launched AskHR, a ... issues concerning employees. Using Transversal's patented Memory Engine ... questions," commented Davin Yap, CEO, Transversal. "The advanced self-service ...

... research from eService provider Transversal ( . Transversal’s third annual ... average 33 hours - for a reply. Transversal’s study evaluated 100 leading ... commented Dee Roche, Director of Marketing, Transversal. “Companies are playing ... back to the same website pages. Transversal’s third annual Multi-channel ...

... Transversal To Answer A Shower Of Questions For Triton Press release ... Press release 26 May 2004 TRANSVERSAL TO ANSWER A SHOWER OF QUESTIONS ... increase customer questions answered Transversal ( , the eService software ... queries quickly and efficiently. The Transversal system will be able to answer ...

... Freemans slashes email volume using Transversal Transversal eService handles ... Retailer OTTO’s decision to install Transversal’s ( Metafaq eService solution ... the months leading up to Christmas. Transversal’s natural language help ... market,” commented Davin Yap, CEO, Transversal. “Consumers enjoy the instant ...