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11. Broadbase's 'Sticky Factor' Study Finds 89% of Online Offers Not Targeted to Individual Customer Needs or Buying Behaviour, 23 May 2000
... levels of customer attrition and little loyalty." Phase II Findings The ... communication as a major inhibitor to building loyalty with the sites. The ...
12. CREATIVE LABS WINS CUSTOMER LOYALTY WITH EGAIN MAIL, 26 Jul 2000
... CREATIVE LABS WINS CUSTOMER LOYALTY WITH EGAIN MAIL Email Management ... improvement in customer satisfaction and loyalty. Technical Support Manager ... that to develop and maintain customer loyalty online we needed to improve ... only way to build long-term customer loyalty. Our Web-based customer service ...
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