... Next-generation customer service product to increase customer questions ... Triton currently receives thousands of customer enquiries per week regarding ... system to deal with a wide variety of customer queries quickly and efficiently ... automatically answering customers' questions online. Customers can simply type a ...

... make sure that we are keeping up with customer behaviour changes, and that ... business. What if you don't sell online? What if your site's main goal ... say you are responsible for online customer service at your company. You ... selling advertising on your site, but a customer who looks at dozens of pages ...

... eService Enterprise To Put Fizz Into Customer Service at eGain Communications ... Year Award 2001, to improve online customer service and call centre productivity ... manage the massive increase of inbound customer emails, generated by the success ... emails, generated by the success of its online retail website The Oddbins ...

... help businesses manage their telecoms service more effectively. Cable ... can reach up to 31%, depending on the customer's annual spend, with line rental ... business needs. These include: - online call management facilities*, ... customers to view and analyse their bills online and identify further opportunities ...

... with 'Automatic Knowledge' Retail customer to implement Transversal's ... Transversal ( , the web self-service and knowledge management company ... to improve agent knowledge and customer service efficiency. MFI call ... MFI call centre agents receive 42,000 customer enquiries per week about its ...

... PROVIDER OF LIVE PERSON TO PERSON CUSTOMER SERVICE ON THE NET -Innovative ... with HelpMagic to create its online CRM service. Using Genesys' award ... become the first dot com to make customer service interactive on the web ... decade of experience in delivering customer service through phone-based call ...

... Superior & Consistent Customer Support Across Web, Phone, Self-Service and Email ... Nasdaq: EGAN), a leading provider of customer service software for the Internet ... eGain Knowledge, the next-generation e-service knowledge solution. Through ... Through seamless integration across self-service, email, Web collaboration and ...

... Advertising Account To Mindshare -Online Campaign to Integrate RealCall ... WPP media house MindShare. The first online campaign, due to launch shortly ... advertising technology TeleBanner to capture customer interest at the point of media ... Since launching its web callback and customer alert services in 1996, which ...

... PARTNERSHIP WITH PHONEME INTERNET CUSTOMER SERVICE LINKED WITH TELEPHONE CONVENIENCE ... Sales & Customer Service MATRAnet, a leader in online, interactive customer ... person telephone service synchronised with e-business customer activity ... designed site can leave a potential customer with unanswered questions that ...

... award in the Customer Contact category. WebTouch 2.0, a customer relationship ... personalization capabilities with interactive customer engagement technology, enabling ... investments in sales, marketing, and customer support staff through the web ... superior sales, marketing, and customer service online by engaging and communicating ...