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1. Majority of online shoppers experience transaction problems, 7 Nov 2007
... Majority of online shoppers experience transaction problems Other highlights ... from the survey: Customer service - Customer service is clealy an ... have transaction problems contact customer service centres but only 47% had ... Of those that experienced poor customer service 40% would not buy anything ...
2. BUSINESSES TO LOSE $133 BN THROUGH BAD CUSTOMER SERVICE ONLINE, 28 Mar 2000
... TO LOSE $133 BN THROUGH BAD CUSTOMER SERVICE ONLINE FOR IMMEDIATE RELEASE ... 625 0654 Learn to improve customer service with Quintus WebCenter ... failing to provide the right customer service online. Morrell made this ... could result from bad or incorrect customer service are an indication of the ...
3. AOL and retailers are rubbish at customer service, 7 Jul 2006
... AOL and retailers are rubbish at customer service Back in 2000 when I 'cancelled ... internal memos that were sent to the customer retention team in the wake ... for a 5% stake. Given that AOL’s customer retention initiatives are so ... ten most often asked questions online One online grocer took almost 100 ...
4. Lack of online customer service hurting both organisations and consumers - Transversal launches Top 10 Rules of eService, 9 Mar 2005
... Lack of online customer service hurting both organisations and consumers ... four of the UK population now shopping online, too many organisations are alienating ... levels of customer service online. This is the view of eCustomer Service ... customers through the use of effective online service. Failures in eService ...
5. Zendor Provides Top Tips for Combating Online Fraud, 28 Oct 2005
... Provides Top Tips for Combating Online Fraud The online market in the UK is ... the technology to prevent CNP fraud online is still some time away. With ... time PIN number allowing the customer to shop online, what can retailers ... This will enable you to check that the customer has not previously ordered ...
6. UK Organisations Fail 2007 Customer Service Test, 5 Dec 2007
... UK Organisations Fail 2007 Customer Service Test Telecoms, Insurance, ... that are unable to answer basic customer service questions and companies ... up the phone if they want fast customer service. These are the findings ... the latest annual multi-channel customer service analysis of 100 leading ...
7. WEBTOUCH 2.0 NAMED 1999 PRODUCT OF THE YEAR BY COMMUNICATIONS SOLUTIONS, 20 Mar 2000
... award in the Customer Contact category. WebTouch 2.0, a customer relationship ... personalization capabilities with interactive customer engagement technology, enabling ... investments in sales, marketing, and customer support staff through the web ... superior sales, marketing, and customer service online by engaging and communicating ...
8. CREATIVE LABS WINS CUSTOMER LOYALTY WITH EGAIN MAIL, 26 Jul 2000
... CREATIVE LABS WINS CUSTOMER LOYALTY WITH EGAIN MAIL Email Management ... Efficiency; Provides Better, Faster Customer Service Online eGain Communications ... Nasdaq: EGAN), a leading provider of customer service software for the Internet ... to provide the best possible email service and response times for visitors ...
9. Streets Online and eGain Manage 1 Million Customer Emails Per Year, 27 Jun 2001
... Streets Online and eGain Manage 1 Million Customer Emails Per Year Streets Online ... eGain Successfully Manage One Million Customer Emails Per Year 20% Increase ... announced that Streets Online, the UK's second largest online retailer of entertainment ... Kingfisher Plc, has improved its customer service productivity by 20% while ...
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