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Research by online shopping comparison service uSwitch has predicted that online retail will almost quadruple by 2020.

The web currently accounts for around 10% of total UK retail sales, with sales over the Christmas period reaching £3.7bn, a 50% increase on 2005. The report predicts that 15% of UK retail sales this year will be online.

Despite falling broadband prices, customers' satisfaction with their broadband service providers has fallen by 9% over the last year.

In a YouGov survey of more than 11,000 broadband customers, conducted for uSwitch, Orange and TalkTalk were both rated bottom for the services they offered, even though both launched ‘free broadband’ packages this year.