online returns - Internet Marketing News and Blogs

The Wall Street Journal carried an article last week about the problems consumer electronics etailers are having with returns.

Only 5% of returns were due to defective products and etailers spent $13.8m (£7bn) reselling returned products, so how best to deal with what is clearly a major issue? 

A survey by shopping comparison site PriceRunner has shown that while customers love the convenience of shopping online, etailers' return processes leave much to be desired.

PriceRunner surveyed 400 online shoppers, all of whom have been shopping online for up to five years. Almost 40% were unhappy with the processes for returning goods bought online.