online banking - Internet Marketing News and Blogs

Internet banks have proved adept recently in targeting one of the web’s fastest growing demographics – the silver surfer, according to new data.

Figures for 2006 from payment association Apacs show that over-55s provided the greatest proportion of new UK online banking customers in the past five years.

UK banks have again been heavily criticised over their online customer service – this time by a new study that shows their websites fail to provide answers to routine customer queries.

The research, by eService provider Transversal, found that customers are better off phoning banks' call centres to find out about products and services.

Its conclusions don’t make great reading...

Internet banks have fared particularly badly in a new study that suggests the industry has lost trust from the majority of UK consumers.

The Unisys-commissioned survey found that 71% of customers do not trust their banks, while the two worst rated brands were web-based.

Online banking in the UK will reach its tenth anniversary this week, with the country's first internet banking service launched by Nationwide on 27 May 1997.

Since around 13,000 people registered for Nationwide's online banking service in 1997, online banking has grown rapidly - the company now has more than 3m internet banking customers.

A poll conducted by RSA, the security division of EMC, suggests that online banking customers are becoming more concerned about security issues, and would like banks to take more steps to combat fraud.

RSA's Financial Institution Consumer Online Fraud Survey was conducted in December and polled 1,678 adults from the US, UK, Germany, France, Spain, Australia, Singapore and India.

The Financial Services Authority has expressed its concern about the rise in phishing scams to a Lords Parliamentary sub-committee, claiming that such incidences are on the rise.

A spokesman from FSA’s Crime Team told the Lords that such attacks have risen by a staggering 8,000% over the past two years.

Of course this statistic merely reflects a rise in 'reported' incidents, which does necessarily paint a precise picture of what's going on.

A couple of weeks ago I finally decided to ask Barclays why I was paying a monthly fee on an overdraft that I haven’t used for a long, long time.

I knew that finding an answer to this simple question could be a painful process, but I braced myself and set about to find out what was happening...