We're all Northern Rock 'shareholders' now, thanks to its nationalisation earlier this week.
So we've done our bit and had a look at its website for some suggested improvements...
Frustrated Northern Rock customers are being badly let down by the company’s website, which is being put under considerable pressure following one of the worst PR disasters in recent times.
The company sent out an unfortunate message to its customers last week after turning to the Bank of England for an emergency loan. It has since been ‘besieged by savers’ who have swarmed to its branches to withdraw their savings.