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It has long been believed that to deliver high levels of customer satisfaction, a company needs to have satisfied staff.
But is this true?
The world of market research is undergoing a rapid transformation as a result of online survey technology. But marketers need to make sure that they are providing a survey experience in line with consumers' increased expectations.
The Spamhaus project, a UK based website which monitors the activities of spammers, may lose its domain name due to legal action in the US.
The legal action was taken by US email marketing company e360 Insight, who were aggrieved at being blacklisted as a spammer by Spamhaus.
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