Banks slammed over web customer service

UK banks have again been heavily criticised over their online customer service – this time by a new study that shows their websites fail to provide answers to routine customer queries.

The research, by eService provider Transversal, found that customers are better off phoning banks' call centres to find out about products and services.

Its conclusions don’t make great reading...

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Online Customer Service Tech market growing at 50% - new report

The UK market for Online Customer Service Solutions is growing at 50%, according to a new report published by E-consultancy.
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