Staff first, customers second

The fiasco that was the first month of Heathrow’s Terminal Five is a salutary lesson for any company introducing a new product or service. 

I sympathise greatly with the customers that have been delayed, lost luggage and generally experienced a level of service that few would wish on their biggest enemy but my real sympathies are reserved for another oft overlooked group – the staff.

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Good web analytics folk are hard to find

If you’re in web analytics, you're probably looking forward to your salary negotiations for 2008.

There are currently around 2,000 job opportunities that require web analytics experience on SimplyHired.com, according to this blog post by Eric T. Peterson.

And the picture’s pretty similar this side of the Atlantic – over 450 positions are up for grabs on Indeed.co.uk.

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