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Customer satisfaction with UK broadband providers has fallen for the second year in a row, with good old BT coming last in a survey by research group JD Power.

Complaints now outnumber service related queries, according to the study, while overall satisfaction levels have fallen nine points to an average of 645 out of 1000.

Britain’s bad weather helped etailers boost sales by 80% last month as more shoppers used the web rather than venture out into the rain.

The IMRG said internet sales increased to a record £4.2bn in July, up from £2.34bn in the same month last year.

The number of UK broadband connections reached 13.1m at the end of last year, up from 9.8m at the end of 2005, according to the latest figures. 

Point Topic's Q4 survey puts the worldwide total of broadband lines at 281.5m, with 17.7m lines added in the three months. The year on year growth rate was 31.1%, with broadband penetration worldwide reaching 5.4%.

Despite falling broadband prices, customers' satisfaction with their broadband service providers has fallen by 9% over the last year.

In a YouGov survey of more than 11,000 broadband customers, conducted for uSwitch, Orange and TalkTalk were both rated bottom for the services they offered, even though both launched ‘free broadband’ packages this year.

BSkyB today announced a strong rise in subscribers to its pay-TV services, though profits have been hit by the cost of launching a new broadband service.

The company had its best Q1 performance in three years, adding 82,000 digital satellite customers up to September 30th. BSkyB now has 8.25 million subscribers in total.

New research predicts rapid growth in UK broadband coverage over the next two years, with broadband penetration reaching levels of up to 90% in some areas. 

Point Topic's forecast uses data from each of the 222,000 Census areas in the UK, allowing them to paint a geographical picture of broadband take-up around the country.