In an attempt to add an extra layer of security to online banking transactions, Barclays Bank has sent out 'PINsentry' machines to its online account holders.
Over half a million Barclays customers will be sent the free PINsentry card readers by the end of the year, which will be used to prevent online banking fraud.
A couple of weeks ago I finally decided to ask Barclays why I was paying a monthly fee on an overdraft that I haven’t used for a long, long time.
I knew that finding an answer to this simple question could be a painful process, but I braced myself and set about to find out what was happening...