E-consultancy - Martin Newman's Bloghttp://www.e-consultancy.com/news-blog/author-49691/martin-newman.xmlE-consultancy: Martin Newman's Blogen-UKCopyright 2008 E-consultancy.comE-consultancy.comhttp://www.e-consultancy.com/images/feed-thumbnail.jpgE-consultancy Internet Marketing Newshttp://www.e-consultancy.com/Strategy and PlanningE-commerceRetailShoppingTop tipsMulti channel retailingmultichannelTop 10 tips for retailers to combat the economic downturnMartin Newman <postman@e-consultancy.com> Despite the current economic climate, retailers should continue to explore investments in technologies that provide an enhanced customer experience, improved customer service and optimised operational efficiencies in order to improve their competitive position.

The tips that follow contain both short-term tactical opportunities to improve performance and increase efficiencies, as well as medium to longer term strategic choices that will deliver sustainable and incremental growth.

]]>http://www.e-consultancy.com/news-blog/366738/top-10-tips-for-retailers-to-combat-the-economic-downturn.htmlhttp://www.e-consultancy.com/news-blog/366738/top-10-tips-for-retailers-to-combat-the-economic-downturn.html#commentsTue, 18 Nov 2008 16:10:00 UThttp://www.e-consultancy.com/news-blog/366738/top-10-tips-for-retailers-to-combat-the-economic-downturn.htmlStrategy and PlanningUsability and User ExperienceWeb Measurement and AnalyticsWeb Project ManagementE-commerceAccessibilityWeb 2.0Social ShoppingWeb DesignRetailResearchDesignmulti channel retailingIs your e-commerce channel performing as well as it could?Martin Newman <postman@e-consultancy.com> Despite the growth in the e-commerce channel, many retailers are still unable to make truly informed decisions regarding the strategic development of e-commerce in their business, as they are unable to effectively benchmark the performance of the channel.

This is the case for both retailers who think they're performing well and those who don't.

]]>http://www.e-consultancy.com/news-blog/366634/is-your-e--commerce-channel-performing-as-well-as-it-could.htmlhttp://www.e-consultancy.com/news-blog/366634/is-your-e--commerce-channel-performing-as-well-as-it-could.html#commentsMon, 3 Nov 2008 08:30:00 UThttp://www.e-consultancy.com/news-blog/366634/is-your-e--commerce-channel-performing-as-well-as-it-could.htmlStrategy and PlanningUsability and User ExperienceWeb Measurement and AnalyticsWeb Project ManagementE-commerceDesign PatternsWeb DesignpersonasWhat drives your strategy for web design?Martin Newman <postman@e-consultancy.com> I read an interesting article on usability and user experience posted recently on this site by Tom Stewart, the Chair of the sub-committee of the International Standards Organisation (ISO), which is responsible for the revision of ISO 13407, the international standard for Human Centred Design.

We are in the process of redesigning our site for a new platform being developed for release later this year, and the aforementioned article got me thinking about the planning for the design of a website.

]]>http://www.e-consultancy.com/news-blog/365387/what-drives-your-strategy-for-web-design.htmlhttp://www.e-consultancy.com/news-blog/365387/what-drives-your-strategy-for-web-design.html#commentsMon, 7 Apr 2008 12:51:00 UThttp://www.e-consultancy.com/news-blog/365387/what-drives-your-strategy-for-web-design.htmlGeneral / OtherStrategy and PlanningUsability and User ExperienceE-commerceConsumer GoodsRetailResearchShoppingDeliveryCustomer experienceThe last mile - a rant about deliveryMartin Newman <postman@e-consultancy.com> Call me old fashioned if you will, but I still believe in the premise that when a customer places an order online, they should receive their goods within the timeframe highlighted by the retailer. Or better still, they should actually receive their order at all!

How about really stretching it and offering the customer the opportunity to choose a convenient delivery method and time?

]]>http://www.e-consultancy.com/news-blog/365256/the-last-mile--a-rant-about-delivery.htmlhttp://www.e-consultancy.com/news-blog/365256/the-last-mile--a-rant-about-delivery.html#commentsMon, 17 Mar 2008 08:45:00 UThttp://www.e-consultancy.com/news-blog/365256/the-last-mile--a-rant-about-delivery.html