E-consultancy - Mike Baxter's Blog

Counting the cost of bad customer experience

Fri, 9 Jun 2006 09:14:00 UT

One lost book, one disgruntled customer and a potential million dollar legal fee for Amazon - it's the latest in a series of morality tales showing�how e-commerce companies can be hit where it hurts most due to bad customer experience.

Search Box E-Commerce Design Pattern

Tue, 6 Jun 2006 21:23:00 UT

How difficult can it be? It's only a text box and a button, after all.

It is, however, its very simplicity that makes the search box such a great example of the power of design patterns.

What can go wrong when we design a search box (what are the antipatterns)? What are the key elements of best practice in the design of a search box that enable us to avoid these pitfalls? And how many e-commerce search boxes comply with all aspects of the design pattern that we've just developed? For something so apparently simple, it comes as a bit of a surprise that the answer to that last question is none!

E-Commerce Design Patterns � who needs them?

Tue, 6 Jun 2006 13:51:00 UT

E-Commerce directors? E-commerce managers/team-leaders? E-commerce team members? Consultants/agencies? Online shoppers? Or how about all of them?

Design Patterns Defined

Tue, 6 Jun 2006 00:37:00 UT

"E-Commerce Design Patterns are a distillation and summary of best practice, that can be applied quickly and effectively to create a variety of specific design solutions"

This is how we've defined design patterns. In this post, we explore�in what way�design patterns are 'patterns' and then tease apart our definition to compare each part with the definitions other design pattern experts�have used.