White Papers & Reports on 'customer service' | Research

Most Recent

Email Marketing Platforms Buyer's Guide 2008, Paid-for, E-consultancy
E-commerce: A Beginner's Guide, Free, E-consultancy
Online Shopping and Credit Crunch Survey Report, Free, E-consultancy
Online Reputation and Buzz Monitoring Buyer's Guide 2008, Paid-for, E-consultancy
Managing Digital Channels Best Practice Guide, Paid-for, E-consultancy
Online Customer Service Briefing - June 2008, Free, E-consultancy
Rate Card Survey 2008: How much do UK digital agencies charge?, Paid-for, E-consultancy
Usability and Accessibility Buyer's Guide 2008, Paid-for, E-consultancy

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White Paper search results

(displaying 71-80 out of 888 found)
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71. Business Mentor: In System Design, Treat Exceptions like Exceptions

Organisation: CIO Decisions, Price: Free
... ourselves is through excellent customer service and since supporting split ... supporting split payments provides customer service, I wondered whether we ...

72. HP Key Strategies for Successful Customer CMDB Implementations

Organisation: Hewlett-Packard Company, Price: Free
... HP Key Strategies for Successful Customer CMDB Implementations Hewlett ... necessary to succeed in a wide variety of service management initiatives. It consists ... It consists of a rich business-service-oriented data model with ... visualization and mapping of business services, and tracking of configuration ...

73. Customer Relationship Management: Service Provider Management, 28 Sep 2000

Organisation: Gartner, Inc., Price: $995.00
... Customer Relationship Management: Service Provider ManagementGartner, Inc ... insight required to evaluate external service providers (ESPs) for CRM projects ...

74. The Value of Online Self-Service, 8 Apr 2002

Organisation: ServiceWare Technologies, Price: Free
... The Value of Online Self-ServiceServiceWare Technologies Principal Consultant ... Principal Consultant Tom Tobin Customer service and technical support seem ... following Moore's Law of computing: Customer expectations are doubling every ... describe the reality of customer expectations that customer interaction centers ...

75. Service on the Spot, 1 Nov 2003

Organisation: Zebra Technologies Corporation, Price: Free
... Service on the SpotZebra Technologies Corporation Investments that ... Investments that save time for customers are repaid many times over ... sales and strengthened customer loyalty. Retail and service businesses are ... to streamline operations and improve customer satisfaction. Learn how retailers ...

76. IMA EDGE and AdvantEDGE CRM Products, 10 Nov 2000

Organisation: Gartner, Inc., Price: $95.00
... 1984 with a vision of streamlining customer service management via computer ... software. Today, IMA's CRM products and services are designed to enable companies ... worldwide to better understand their customers' needs. IMA's flagship product ... execution tool kit tailored for the customer interaction center. The EDGE ...

77. Millennium Teleservices Adds New Dimensions to Customer Service, 1 Apr 2002

Organisation: Aspect Communications Corporation, Price: Free
... Teleservices Adds New Dimensions to Customer ServiceAspect Communications Corporation ... help client firms deliver excellent service and support. In the new Millennium ... choices and collecting information on customer transactions helps Millennium ...

78. Corporate IT Service & Support Customer Satisfaction Study, 28 Jun 2002

Organisation: Technology Business Research, Inc., Price: $1,499.00
... Corporate IT Service & Support Customer Satisfaction StudyTechnology Business ... Research The 1Q02 Corporate IT Service & Support Customer Satisfaction Study ...

79. Finally a Simple Way to Deploy a Customer Contact Center, 1 May 2003

Organisation: White Pajama, Inc., Price: Free
... Finally a Simple Way to Deploy a Customer Contact CenterWhite Pajama, Inc ... of the contact center is beyond customer service, transactions performed ... and more general interaction with customers. In fact it plays a central ... plays a central role through out the customer cycle from identification, ...

80. Improving Customer Experience through Standards-based OSS Integration, 20 Feb 2004

Organisation: Sonic Software Corporation, Price: Free
... Improving Customer Experience through Standards-based OSS IntegrationSonic ... how you can maximize customer loyalty and increase service provider profitability ... responsive to customer requests. Improve the quality of service provided to customers ... multiple touchpoints including self-service, contact centers, and billing ...

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