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| Organisation: ASTEA International Inc., Price: Free ... scheduling tools to solve the growing service scheduling and dispatching challenge ... of an overall Service Lifecycle Management (SLM) strategy. Service companies ... continuously increasing customer expectations for service. <p/>The service environment ... Improved management of service processes can help increase customer satisfaction ... |
| Organisation: Genesys Telecommunications Laboratories, Price: Free ... Best Practices in Inbound Customer Service OperationsGenesys Telecommunications ... enhance the operation of inbound customer service operations. The difference ... measured by improved financial and service performance, but also in the ... in the level of loyalty displayed by customers and employees. This report ... |
| Organisation: IDC, Price: $1,000.00 ... Worldwide eCommerce Customer Service and Support Applications Forecast ... top-down sizing of the ecommerce customer service and support applications ... transforming their perception of the customer support center as an integral ... Enterprise Applications. "As such, when customer support is elevated to the ... |
| Organisation: Aspect Communications Corporation, Price: Free ... Customer Self-Service and ROIAspect Communications Corporation Interactive ... Communications Corporation Interactive self-service solutions have long since proven ... raised the potential of self-service. Now self-service applications can contribute ... generating applications, and free customer service representatives to concentrate ... |
| Organisation: White Pajama, Inc., Price: Free ... Pajama, Inc. The White Pajama customer service automation solution is ... deliver the first truly scalable customer service center that is also cost ... for both the host provider and the customer. Previously, companies seeking ... seeking technology solutions to customer service automation challenges faced ... |
| Organisation: CIO Decisions, Price: Free ... CIO Decisions Get the most from service-oriented architecture: reusability ... and better governance. <br/> <br/>As service-oriented architecture (SOA) ... to the benefits of a SOA to connect customer data to the Web. I believe ... insurer, we concluded that using a services model would clarify current ... |
| Organisation: RealMarket.com, Price: Free ... titles: - The Insiders Guide to Customer Service on the Web: Eight Secrets ... Web: Eight Secrets for Succesful E-Service - Demonstrating Return on Investment ... Build or Buy Decision - Multi-Channel Customer Management Solutions: Making ... and Deployment Alternatives - The Customer Relationship Revolution - A ... |
| Organisation: Gartner, Inc., Price: $995.00 ... Forma Requirements Template for Customer Service and SupportGartner, Inc ... request for proposal (RFP) for customer service and support functionality ... |
| Organisation: Avolent, Inc., Price: Free ... Internet Billing Meets Enhanced Customer ServiceAvolent, Inc. Vice President ... and payment processing increases customer service in the healthcare insurance ... |
| Organisation: ServiceWare Technologies, Price: Free ... The Value of Online Self-ServiceServiceWare Technologies Principal Consultant ... Principal Consultant Tom Tobin Customer service and technical support seem ... following Moore's Law of computing: Customer expectations are doubling every ... describe the reality of customer expectations that customer interaction centers ... |
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