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(displaying 61-68 out of 68 found)
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61. The Evolution of Multichannel TV Billing from Back Office to Front and Center, 1 Apr 2001
Organisation: The Yankee Group, Price: $995.00
... multichannel providers developed billing and customer care (B&CC) platforms that ... platforms that were robust enough to support large numbers of customers, ... spawn new ways of rating (pricing) a customer's service combinations. Second ... applications in areas such as customer support, order processing, workflow ...
62. Working Together More Efficiently, 1 Dec 2002
Organisation: Exact Software, Price: Free
... every Exact employee worldwide from Customer Support to Human Resources and ...
63. Giga Collaboration: The Information Challenge in CRM Applications, 15 Sep 2001
Organisation: Giga Information Group, Price: $250.00
... enterprises are opting for a global customer relationship management (CRM ... therefore must formulate their own “single-customer view.” To do this, the enterprise ... the common problem of how to sort out customer information, which is scattered ... site and online sales as well as customer support and service and marketing ...
64. Web Access Management and Return on Investment, 1 Jan 2002
Organisation: RSA Security, Price: Free
... returns, poor word of mouth, higher customer support costs etc. So the phrase ...
65. University of Minnestota Java[tm] Applications Dot-Com the Campus, 1 Mar 2000
Organisation: Sun Microsystems, Price: Free
... technology and reputation for good customer support were what sold us," she ...
66. Latin American Multinationals, Part1: Carrier Relationships, Telecom Budgeting, and Acquisition of Corporate Network Services, 1 Aug 2001
Organisation: The Yankee Group, Price: $995.00
... availability, reliability, price levels, customer service, and applications, ... Carriers able to provide local customer support, and guarantee the availability ...
67. At Your Service: The Best of the Best, 16 Oct 2003
Organisation: Primus Knowledge Solutions, Inc., Price: Free
... Gartner; Bill Rose, CEO, Service & Support Professionals Association; Greg ... saying, "Reliable and responsive customer support is a primary focus for ... customers would like to receive this support over the Web. Our goal has been ... this important and emerging area of support." Primus created the "Primus ...
68. Worldwide Customer Service and Contact Center Applications Forecast, 2002-2006, 16 Apr 2002
Organisation: IDC, Price: $2,500.00
... Worldwide Customer Service and Contact Center Applications Forecast, 2002 ... presents the overall market size for the customer service and contact center ... document updates IDC's Worldwide Customer Support and Contact Center Applications ... customers of the CRM Applications and Customer Service and Contact Center ...

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