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(displaying 51-60 out of 128 found)
page 6 of 13    «  345[6]789»

51. Driving Call Center Success by Measuring Agent Performance
Organisation: Genesys, Price: Free
Description: The role of the call center agent continues to evolve in today's multichannel environment. Agents are called upon to do more than ever before. Meanwhile, QA supervisors and call center managers must effectively measure agent performance to determine how agents are impacting the customer experience a.....
52. The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey
Organisation: Infor, Price: Free
... 44; and managing the continuing multi-channel migration. 0kb PDF ...
53. A 15-minute Guide to Interactive Content Management
Organisation: EMC Corporation, Price: Free
... Process automation</li> <li>Multi&#45;channel publishing</li> </ul ...
54. Enterprise Marketing Management (EMM) Application
Organisation: Interneer, Inc., Price: Free
... design and manage traditional or multi&#45;channel marketing campaigns effectively ...
55. eBanking in the U.K.: Forecast and Competitive Analysis 2002-2007, 20 Nov 2003
Organisation: IDC, Price: $4,025.00
... and the perspectives for the Internet channel in terms of adoption and best ...
56. eBusiness Best Practices in the European Chemicals Industry - A Chain Reaction, 13 Mar 2003
Organisation: IDC, Price: $2,500.00
Description: This study takes an in-depth look at the evolution of ebusiness strategies underway in the European chemicals industry, in addition to providing an in-depth picture of ebusiness models now emerging, laying the onus on the importance of econnectivity to leverage multichannel customer environments, an.....
57. User Experience & Usability - Roundtable Briefing, March 2006, 3 Apr 2006
Roundtable Output Organisation: E-consultancy, Price: Free
Description: Roundtable notes from last week's insightful event on user experience and usability. A whopping 8 pages long and free to everybody... Subjects covered: 1. User experience and wider business objectives 2. User experience measurement and metrics 3. Skills & processes to support user experience o.....
58. Four Critical Elements of Retail Supply Chain Success
Organisation: HighJump Software, Price: Free
... <p></p> 1. Robust growth in multi&#45;channel retailing requires flexibility ...
59. Movies and More: Video on Demand Forecast and Analysis, 2001-2006, 17 Apr 2002
Organisation: IDC, Price: $4,500.00
Description: This report provides a forecast and analysis of the video on demand (VOD) market in the United States and is divided into several sections. The first section is a market update, which includes analyses of why VOD is or should be a priority for the pay TV service provider and how VOD and personal vid.....
60. Western Europe eInsurance, Forecast and Analysis, 2002-2007, 8 Sep 2003
Organisation: IDC, Price: $5,175.00
... Europe and the perspectives for this channel in terms of adoption and best ...

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