| Organisation: Genesys Telecommunications Laboratories, Price: Free ... Best Practices in Inbound Customer Service OperationsGenesys Telecommunications ... enhance the operation of inbound customer service operations. The difference ... measured by improved financial and service performance, but also in the ... in the level of loyalty displayed by customers and employees. This report ... |
| Organisation: White Pajama, Inc., Price: Free ... Pajama, Inc. The White Pajama customer service automation solution is ... deliver the first truly scalable customer service center that is also cost ... for both the host provider and the customer. Previously, companies seeking ... seeking technology solutions to customer service automation challenges faced ... |
| Organisation: ReachView, Price: Free ... The Five Common Breakdowns in Customer Service and Repair and the Five ... telecommunications industry, communications service providers (CSPs) often suffer ... repairing, resolving and reporting on customer problems are all usually disconnected ... integrating and resolving customer support and service repair processes ... |
| Organisation: ASTEA International Inc., Price: Free ... scheduling tools to solve the growing service scheduling and dispatching challenge ... of an overall Service Lifecycle Management (SLM) strategy. Service companies ... continuously increasing customer expectations for service. <p/>The service environment ... Improved management of service processes can help increase customer satisfaction ... |
| Organisation: The Yankee Group, Price: $995.00 ... presents a dual challenge for service providers. Service providers must simultaneously ... improve their ability to serve the SMB customer while also reducing the cost ... Internet. The question is whether or not service providers have the ability to ... better market to and serve the business customer. There are clear and obvious ... |
| Organisation: Mindshare Technologies, Price: Free ... Employee Satisfaction Can Improve Customer Service Mindshare Technologies ... successful. All of which will lead to loyal customers and repeat business. 0kb ... |
| Organisation: Actuate Corporation, Price: Free ... Citibank: Best Practices in Online Customer Self-service Actuate Corporation ... built a full-service, Web-based banking platform to serve customers in ... More than two-thirds of corporate customers now use the site, CitiDirect ... ll Learn: <p/> <ul> <li>Increase customer acquisition, retention and ... |
| Organisation: Alcatel, Price: Free ... describe the way in which Internet service providers (ISPs) dynamically ... backbone network aiming for denial of service attacks. Faced by challenges ... that technical stress level lies the customer world, demanding ubiquitous ... complexities -- essentially considering service providers their one stop shop ... |
| Organisation: Gartner, Inc., Price: $995.00 ... Customer Relationship Management: Service Provider ManagementGartner, Inc ... insight required to evaluate external service providers (ESPs) for CRM projects ... |
| Organisation: ServiceWare Technologies, Price: Free ... The Value of Online Self-ServiceServiceWare Technologies Principal Consultant ... Principal Consultant Tom Tobin Customer service and technical support seem ... following Moore's Law of computing: Customer expectations are doubling every ... describe the reality of customer expectations that customer interaction centers ... |
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