White Papers & Reports on 'customer-support' | Research

Most Recent

E-commerce: A Beginner's Guide, Free, E-consultancy
Online Shopping and Credit Crunch Survey Report, Free, E-consultancy
Online Reputation and Buzz Monitoring Buyer's Guide 2008, Paid-for, E-consultancy
Online Customer Service Briefing - June 2008, Free, E-consultancy
Rate Card Survey 2008: How much do UK digital agencies charge?, Paid-for, E-consultancy
Usability and Accessibility Buyer's Guide 2008, Paid-for, E-consultancy
Social Media Roundtable Briefing - June 2008, Free, E-consultancy
Reducing Corporate Risk: Best-practices Data Protection Strategy for Remote and Branch Offices (ROBOs), Free, EVault, Inc.

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White Paper search results

(displaying 51-60 out of 68 found)
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51. Optimize Contact Center Agent Performance Using Technology and Best Practices to Boost ROI, 1 Oct 2002

Organisation: The Yankee Group, Price: $995.00
... to Boost ROIThe Yankee Group Customer support managers are increasingly ... branching out to respond to growing customer needs for resource modeling ...

52. Time Warner Cable, 1 Aug 2001

Organisation: Sun Microsystems, Price: Free
... maintain its reputation for the utmost in customer service, Time Warner Cable ... and Sun Enterprise" workgroup server support infrastructure. Sun Professional ... just a few weeks of production use, Customer Service Representatives have ... company rolls out a host of Web-based customer support applications that are now ...

53. Case Studies in Web Care Support: Evolving an Effective Customer Interaction Strategy, 1 Apr 2002

Organisation: The Yankee Group, Price: $995.00
... Studies in Web Care Support: Evolving an Effective Customer Interaction ... been following the evolution of the customer contact center and its transition ... transition from providing phone-based support to offering customers new methods ... channels into their overall framework for customer care. Many are hopeful,but ...

54. Defining the Opportunity for Collaborative Customer Relationship Managment: How People Working Together Will Make CRM More Effective, 18 Sep 2002

Organisation: IDC, Price: $1,000.00
... Defining the Opportunity for Collaborative Customer Relationship Managment: How ... examines how collaboration can help customer relationship management (CRM ... such as sales, marketing, and customer support, more efficient and effective ... effectiveness of sales, marketing, and support activities," said Mary Wardley ...

55. Siemens Medical Solutions NOVIUS Clinical Manager A-CPR, 28 Aug 2001

Organisation: Gartner, Inc., Price: $95.00
... in October 2001, honor existing customer support contracts, and provide ...

56. Strategic Steps to Reduce Costs and Improve Revenues for Contact Centers: A Giga Information Group Report, 1 Apr 2002

Organisation: WorldCom, Inc., Price: Free
... interconnect multiple customer touchpoints with customer relationship management ... companies that need to maintain quality customer support but are faced with staffing ... measures directed at reducing internal support make it difficult to meet a ... company's business goals for improving customer relations. While some IT projects ...

57. Giga Collaboration: The Information Challenge in CRM Applications, 15 Sep 2001

Organisation: Giga Information Group, Price: $250.00
... enterprises are opting for a global customer relationship management (CRM ... therefore must formulate their own “single-customer view.” To do this, the enterprise ... the common problem of how to sort out customer information, which is scattered ... site and online sales as well as customer support and service and marketing ...

58. Working Together More Efficiently, 1 Dec 2002

Organisation: Exact Software, Price: Free
... every Exact employee worldwide from Customer Support to Human Resources and ...

59. The Evolution of Multichannel TV Billing from Back Office to Front and Center, 1 Apr 2001

Organisation: The Yankee Group, Price: $995.00
... multichannel providers developed billing and customer care (B&CC) platforms that ... platforms that were robust enough to support large numbers of customers, ... spawn new ways of rating (pricing) a customer's service combinations. Second ... applications in areas such as customer support, order processing, workflow ...

60. Latin American Multinationals, Part1: Carrier Relationships, Telecom Budgeting, and Acquisition of Corporate Network Services, 1 Aug 2001

Organisation: The Yankee Group, Price: $995.00
... availability, reliability, price levels, customer service, and applications, ... Carriers able to provide local customer support, and guarantee the availability ...

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