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(displaying 21-30 out of 39 found)
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21. Service Lifecycle Management - Aftermarket Should Not Mean Afterthought, 1 Dec 2002
Organisation: ASTEA International Inc., Price: Free
... where conventional solutions such as Customer Relationship Management (CRM ... churn and capturing more revenue per customer. By doing so, operational benefits ... extracting greater profit from a more stable customer base, thereby increasing the ... increasing the long-term value of customer acquisition. 0kb PDF 2002 ...
22. Regional Networks Expand in Partnership, 1 Nov 2001
Organisation: The Yankee Group, Price: $595.00
... in a super-regional approach to customer acquisition. The companies' coastal ...
23. Into the Labyrinth: Untangling the Real Cost of Unbundling, 1 Sep 2001
Organisation: The Yankee Group, Price: $995.00
... consider these costs in the context of customer acquisition and ongoing operational ...
24. Citibank: Best Practices in Online Customer Self-service
Organisation: Actuate Corporation, Price: Free
... Citibank: Best Practices in Online Customer Self-service Actuate Corporation ... Learn: <p/> <ul> <li>Increase customer acquisition, retention and satisfaction ...
25. Success with the Mass-Affluent Segment Requires Next-Generation Internet Strategy, 20 May 2002
Organisation: IDC, Price: $1,750.00
... affluent segment, which is the customer acquisition and cross-sell focus ... the Internet is already an important customer relationship channel for financial ...
26. Contact Center State of the Union 2001: Retrenching and Reconsidering the Platform Providers, 1 Dec 2001
Organisation: The Yankee Group, Price: $995.00
... focus on customer retention in the light of growing customer acquisition ... decade to incorporate a greater range of customer contact options. Spending on ... new and optimal ways of managing the customer experience through multiple ... current platforms deliver effective customer management for one or two channels ...
27. Worldwide Customer Service and Contact Center Applications Forecast, 2002-2006, 16 Apr 2002
Organisation: IDC, Price: $2,500.00
... Worldwide Customer Service and Contact Center Applications Forecast, 2002 ... presents the overall market size for the customer service and contact center ... This document updates IDC's Worldwide Customer Support and Contact Center ... customers of the CRM Applications and Customer Service and Contact Center ...
28. Digital Broadcast Satellite: Market Maturation Underscores New Challenges, 15 Dec 2001
Organisation: The Yankee Group, Price: $995.00
... cycle. Gone are the days of easy customer acquisition. As the major cable ...
29. e*Index: Leveraging a Single Customer View in Financial Services, 1 Dec 2000
Organisation: SeeBeyond Technology Corporation, Price: Free
... e*Index: Leveraging a Single Customer View in Financial ServicesSeeBeyond ... institutions (FSIs) are finding their customer base eroding and are facing ... barriers to large-scale customer acquisition. As a result, customer retention ... FSIs that are able to understand each customer’s needs and deliver the appropriate ...
30. Internet Commerce Briefing, 27 Oct 2000
Organisation: Intermarket Group, Price: $195.00, Hardcopy available for $225.00, including Priority Mail shipping
... effective for branding and for customer acquisition? What are the biggest ...

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