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Organisation: E-consultancy, Price: Free to E-consultancy subscribers Description: This report explores opportunities in extending public consultations by using interactive channel (the web, wireless and DiTV). Includes a full appraisal of the various techniques that can be used to generate and log public discussion, as were discussed at the roundtable event. During the rou..... |
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Organisation: E-consultancy, Price: Free for subscribers Description: After several years of slow growth the market for Online Customer Services Solutions has suddenly come to life, driven by retail financial services companies and telcos looking to get a significant competitive advantage. Tools such as knowledge bases, intelligent FAQs, self-service bot technology..... |
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