Most Recent

Managing Digital Channels Best Practice Guide, Paid-for, E-consultancy
Online Customer Service Briefing - June 2008, Paid-for, E-consultancy
Rate Card Survey 2008: How much do UK digital agencies charge?, Paid-for, E-consultancy
Mobile Internet - Roundtable Briefing, June 2008, Paid-for, E-consultancy
Usability and Accessibility Buyer's Guide 2008, Paid-for, E-consultancy
Social Media Roundtable Briefing - June 2008, Paid-for, E-consultancy
Reducing Corporate Risk: Best-practices Data Protection Strategy for Remote and Branch Offices (ROBOs), Free, EVault, Inc.
Evaluating the EVault InfoStage Unified Recovery Platform: A Guide for the Technical Decision Maker, Free, EVault, Inc.

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1. Online Customer Service - Roundtable Briefing, March 2006, 3 Apr 2006

Organisation: E-consultancy, Price: Free
Description: A free roundtable report to help you understand the key trends, issues and opportunities in online customer service, which is a no-brainer and helps you improve customer loyalty and customer satisfaction. Subjects covered: 1. Progress made in online customer service 2. Secrets (and barriers) t.....

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