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Organisation: E-consultancy, Price: Free for subscribers Description: After several years of slow growth the market for Online Customer Services Solutions has suddenly come to life, driven by retail financial services companies and telcos looking to get a significant competitive advantage. Tools such as knowledge bases, intelligent FAQs, self-service bot technology..... |
| Organisation: IDC, Price: $1,500.00 ... RightNow Technologies: Fine Tuning Customer SupportIDC Scott Tiazkun ... |
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| Organisation: Inside CRM, Price: Free ... major players (Salesforce.com, RightNow Technologies, NetSuite ... |
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