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Organisation: E-consultancy, Price: Free Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful reso..... |
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Organisation: E-consultancy, Price: Free for subscribers Description: This 119-page Email Marketing Buyer’s Guide is perfect for B2B and B2C companies that send out (or that want to send out) regular emails. It includes 14 vendor profiles from suppliers that E-consultancy believes are among the best in the UK. Email marketing remains a big area of focus for markete..... |
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Organisation: E-consultancy, Price: Free Description: A free roundtable report to help you understand the key trends, issues and opportunities in online customer service, which is a no-brainer and helps you improve customer loyalty and customer satisfaction. Subjects covered: 1. Progress made in online customer service 2. Secrets (and barriers) t..... |
| Organisation: Datamonitor plc, Price: $1,000.00 ... Online Customer ServiceDatamonitor plc This year, despite heavy investment ... adequate customer service. This brief explores online customer service successes ... center, email management, web self-service and personalization perspectives ... |
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Organisation: , Price: Free for subscribers Description: A comprehensive compilation of internet statistics and online market research with data, facts, charts, and figures. Our latest version contains numerous updates including new data on social media, blogging, video, search and mobile. The guide has been collated from information available to th..... |
| Organisation: Operative, Price: Free ... Re-engineering Operations to Drive Customer Satisfaction and Profitability ... Michael Leo In order to win at customer service and improve overall corporate ... digital, advertising , General, General / Other, Online Customer Service ... |
| Organisation: E-consultancy, Price: £99 to non-subscribers ... Online Retail User Experience Benchmarks 2004 E-consultancy Dr Mike Baxter ... invaluable for any company processing sales online. It will demonstrate beyond doubt ... happier users. The 63-page guide, 'Online Retail User Experience Benchmarks ... against a variety of metrics. Top online shopping websites featured include ... |
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Organisation: E-consultancy, Price: Free Description: A free (for registered users) mini-report that looks at the issues and trends in Segmentation & Targeting, based on a recent roundtable discussion. Attendees included: Argos, Box UK, Coremetrics, Cscape, GfK Financial, National Express, Sainsbury’s Bank, Third Aspect and Touch Clarity. Sign u..... |
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Organisation: E-consultancy, Price: Free Description: Notes from a recent roundtable on New Technologies, where we discussed opportunties for marketers to make use of the likes of RSS, AJAX, Pay-per-Call and Demographic Targeting. You need to register (for free, takes 30 seconds) to access this free report. To attend future roundtables you need t..... |
| Organisation: True Clarity, Price: Free ... How Web 2.0 will change your online customer management True Clarity Andrew ... thinking can be used to maximise your online customer management programmes. ... gain a greater understanding of your customer base, allowing your customers ... your customers to self-support with an online community, or creating a mash ... |
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