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| Organisation: IQ Content, Price: Free Description: A comprehensive look at the pros and cons of operating global websites, to identify whether it is best to manage the site from one centralised unit or via numerous local departments. The report features reviews of the multinational web strategies employed by four major brands: Accenture, BearingP..... |
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Organisation: E-consultancy, Price: Free for subscribers Description: After several years of slow growth the market for Online Customer Services Solutions has suddenly come to life, driven by retail financial services companies and telcos looking to get a significant competitive advantage. Tools such as knowledge bases, intelligent FAQs, self-service bot technology..... |
| Organisation: Knova Software, Price: Free ... Best Practices in Knowledge Management for Customer Service Knova Software ... Customer Service Knova Software Knowledge management in support and ... and efficiently delivering relevant knowledge to meet evolving customer ... Effective support knowledge management optimizes both knowledge creation ... |
| Organisation: Hewlett-Packard Company, Price: Free ... Knowledge Centered Support: A Best Practice-based Approach to Knowledge ... Best Practice-based Approach to Knowledge Management Hewlett-Packard ... Packard Company Without effective knowledge management in place it can ... customers. Read this paper to learn how knowledge centered support can help ... |
| Organisation: Knova Software, Price: Free ... Support and Extend Knowledge-Centered Support (KCS) Knova Software ... how capturing, reusing and improving knowledge in the service delivery process ... source of cost -- service resolution. Knowledge management provides organizations ... <p></p> This white paper discusses knowledge-centered support (KCS) as ... |
| Organisation: ServiceWare Technologies, Price: Free ... Knowledge Management Principles: Structured Knowledge as the Key to Optimal ... employees must have thorough and extensive knowledge of the organization, its products ... products and services. Without this knowledge or access to it, an agent ... inquiries. The challenge of imparting this "knowledge" to agents too often falls ... |
| Organisation: FrontRange Solutions Inc., Price: Free ... Put Away Your Notebook: Cutting Edge Knowledge Management in the 21st Century ... Century FrontRange Solutions Inc. Knowledge management can allow organizations ... price. Read this paper to learn how knowledge management software can reshape ... customers. <p></p> In the past decade knowledge management software has grown ... |
| Organisation: CIO Decisions, Price: Free ... Knowledge Capture That Sticks (Unlike Silly Putty): How Seven Teams Discovered ... Putty): How Seven Teams Discovered Knowledge Sharing and Self-Determination ... edge technology in toys. <p/>Corporate knowledge, a company's most valuable ... we began to examine our corporate knowledge and revise our standard operating ... |
| Organisation: ServiceWare Technologies, Price: Free ... Knowledge Management: The Key to Customer Service SuccessServiceWare Technologies ... make it possible to deliver expert knowledge to all departments and geographic ... turnover and job changes since captured knowledge remains accessible at all ... information across the enterprise, because knowledge sharing and replication ensures ... |
| Organisation: Knova Software, Price: Free ... Resolution Management (SRM): Optimizing Knowledge Management with Business Process ... engines, scripting tools or simple knowledge bases only focused on a single ... addresses these obstacles combining knowledge management with business process ... |
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