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Organisation: E-consultancy, Price: Free for subscribers Description: After several years of slow growth the market for Online Customer Services Solutions has suddenly come to life, driven by retail financial services companies and telcos looking to get a significant competitive advantage. Tools such as knowledge bases, intelligent FAQs, self-service bot technology..... |
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Organisation: E-consultancy, Price: Free for subscribers Description: E-consultancy’s 127-page buyer's guide to Managed Hosting contains a wealth of information for anybody researching the UK market, or looking for a new managed hosting supplier. This guide to managed hosting contains in-depth vendor profiles, to help you quickly evaluate suppliers and service prov..... |
| Organisation: E-consultancy, Price: Paid-for ... Online Customer Service Solutions Buyer's Guide 2007 E-consultancy E-consultancy ... consultancy E-consultancy's Online Customer Service Solutions Buyer’s Guide ... offer. The suppliers profiled offer services including virtual agent technology ... revenues; improved retention rates; better customer satisfaction, loyalty and engagement ... |
| Organisation: RightNow Technologies, Price: Free ... Guide to Customer Service on the Web The Insider's Guide to Customer Service ... Web: Eight Secrets for Successful E-Service RightNow Technologies Greg Gianforte ... outlines what RightNow call 'helpful e-service secrets'. They describe the ... and best practices of successful e-Service offerings from a wide range ... |
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Organisation: E-consultancy, Price: Free Description: A free roundtable report to help you understand the key trends, issues and opportunities in online customer service, which is a no-brainer and helps you improve customer loyalty and customer satisfaction. Subjects covered: 1. Progress made in online customer service 2. Secrets (and barriers) t..... |
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Organisation: E-consultancy, Price: Free Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful reso..... |
| Organisation: Genesys, Price: Free ... Innovate Customer Service Interactions with Next Generation Interactive ... IVR) platform is limited in terms of customer interactions, analytics and ... combination of self service and assisted service provides a customized customer experience ... you can support your customer calls with multi-modal service interactions ... |
| Organisation: Knova Software, Price: Free ... Practices in Knowledge Management for Customer Service Knova Software Knowledge ... Knowledge management in support and customer service refers to the strategies ... relevant knowledge to meet evolving customer and support needs. Effective ... focused view to drive both assisted service and self-help. 0kb PDF ... |
| Organisation: Mindshare Technologies, Price: Free ... Delivering and Measuring Customer Service Mindshare Technologies While ... 44; external shopping or the actual customer experience. Despite the evaluation ... critical to know how the customer perceived the service experience. ... learn how you can deliver superior customer service and measure your employee ... |
| Organisation: Sterling Commerce Financial Solutions, Price: Free ... Service Order Fulfillment: Creating a Customer-Centric Bank Sterling ... marketplace are focused on growth. Organic customer growth, which is far less ... which is far less costly than acquiring customers through mergers and is instrumental ... intensive processes and enable self-service and white-labeling by simplifying ... |
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