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Organisation: E-consultancy, Price: Free Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful reso..... |
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Organisation: E-consultancy, Price: Free for subscribers Description: After several years of slow growth the market for Online Customer Services Solutions has suddenly come to life, driven by retail financial services companies and telcos looking to get a significant competitive advantage. Tools such as knowledge bases, intelligent FAQs, self-service bot technology..... |
| Organisation: Extraview Corporation, Price: Free ... Customer Support Solution Extraview Corporation The ExtraView Customer ... Extraview Corporation The ExtraView Customer Support was developed as a solution ... the ExtraView platform. ExtraView Customer Support was designed for the Web ... standard Web browser interface. Customer Support solution is not subject ... |
| Organisation: Parature, Inc., Price: Free ... eTicket - Parature's Customer Support Ticket Management Module ... experience doesn't just end when a customer signs on the dotted line. From ... assisting you through your entire customer support and customer service evolution ... |
| Organisation: Parature, Inc., Price: Free ... Webinar: The Top Ten Mistakes Customer Support Teams Make and How to Avoid ... Inc. Please join members of the support community to hear CRM industry ... speak on "The Top Ten Mistakes Customer Support Teams Make and How to Avoid ... |
| Organisation: Parature, Inc., Price: Free ... To Get Promoted in Customer Support, Do These Five Things Parature, Inc ... Parature, Inc. Ascendancy in customer support ranks today demands a mix ... Professionals that make service and support their career path and successfully ... understanding of the business and of support?s potential to differentiate ... |
| Organisation: Parature, Inc., Price: Free ... The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them ... the most common mistakes made by customer support teams, provides insights ... enables these organizations to exceed customer expectations, maintain ... leveraging technology to resolve their customer issues quickly and reliably ... |
| Organisation: IDC, Price: $1,500.00 ... RightNow Technologies: Fine Tuning Customer SupportIDC Scott Tiazkun ... are doing to help end-users increase customer satisfaction, and whether there ... |
| Organisation: ePeople, Price: $.00 ... New Trends in Customer Support: Collaborative Virtual TeamsePeople ... Collaborative Virtual TeamsePeople Every support executive is well aware of the ... delivering effective and efficient customer support. Most technology companies ... companies have implemented classic, tiered support organizational models, supplemented ... |
| Organisation: Remedy, a BMC Software Company, Price: Free ... Value of Extending Customer Service Applications for Holistic Customer Handling ... Value of Extending Customer Support Applications for Holistic Customer Handling ... Wardley reviews the next-generation customer service environment-and ... focuses on a holistic approach of customer support. It discusses: <ul> <li ... |
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