Online Customer Service Briefing - June 2008

This is a free 9-page briefing based on E-consultancy's 2008 roundtable about Online Customer Service (registration required).

The document contains the following:

-) Overview of market trends
-) A write-up of the key points emerging from the discussion
-) New statistics
-) Useful resources

Topics discussed included:

-) When and how to deploy online customer service tools
-) Multi-channel customer service
-) User-generated content as customer service tool

Attendees included representatives from the following organisations: Clicktools, Creative Virtual, Direct Response, Figleaves, Instant Service, Lloyds TSB, O2, RBS, Royal Mail, Signet, Synthetix, T-Mobile, Transversal and Vodafone.

Topic Relevant Keywords

online, customer, service, multi-channel, FAQs, virtual, agents

Download

The following files are available for download. Right click and choose 'Save Link / Target as' to save the file to your computer:

 Download "Online Customer Service Briefing June 2008" (124.4 kb .doc) »